Customer Service Data Assistant

Belinda Roberts Ltd; Warwick; On-site; GBP 18,000 - 24,000; Full time

Job summary

Belinda Roberts Ltd in Warwick is seeking an administrator to join on a 3-month FTC, handling data input and customer service tasks.

Reporting to the Customer Service Manager, you will set up customer and contractor records, process orders, validate data, and resolve queries by phone and email. This role is office-based in Warwick.

Qualifications

• Experience in Customer Service, on the phone and by email.
• Strong Excel and data accuracy skills.
• Ability to work independently with focus on new customers and data quality.

Responsibilities

• Set up of System Customer Account Records.
• Set up of System Contractor Account Records.
• Generation & sending of all Customer Manuals.
• Validation of Completed Sales Orders.
• Assist with data cleaning activities as required by Head of Data.
• Any other Data Management tasks as required on an ad-hoc basis.
• Dealing with customers via the phone and query resolution.
• Handling queries from customers and contractors.

Skills

Customer service

Data entry

Phone & email support

Tools

Excel

Job description

My client is a growing business based in the Warwick area. There is an urgent need for a candidate on a 3-month FTC. These roles are based around Administration/Data Input and Customer Service.

Reporting to the Customer Service Manager, these roles are responsible for the maintenance of new customers, contractors and general customer service. The roles involve working very closely with Clients, Account Management & the Operations Desk.

This role has a key focus on ensuring high levels of data quality and customer service throughout all areas of the business and will undertake constant validation and monitoring of all data input to our systems. The role requires the ability to work independently and with focus on new customers and full query resolution.

Key Responsibilities include;

• Set up of System Customer Account Records
• Set up of System Contractor Account Records
• Generation & sending of all Customer Manuals
• Validation of Completed Sales Orders
• Assist with any required data cleaning activities required by the Head of Data.
• Any other Data Management tasks as required on an ad-hoc basis.
• Dealing with customers via the phone and query resolution
• Handling queries from customers and contractors

The right candidate will have experience in Customer Service, working on the phone and e mail. You will also have excel knowledge

This role is office based in Warwick