customer service administrator

Tate; Ayot Green; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Free on-site parking

Weekly pay

Holiday pay

Tate Rewards Scheme

Job summary

Tate is seeking a Temporary Customer Service Administrator to join the Customer Services team for an initial 3-4 month period starting in late September 2026. The role requires strong IT literacy and organisation across multiple systems, with collaboration across Customer Services, Sales, Warehouse, Operations and Regulatory Affairs.

You will handle orders, deliveries and related administration, support the Sales team, and ensure records and KPIs are maintained.

Qualifications

• 2-3 years' experience in a similar role
• Excellent IT literacy and adept with multiple systems
• Proficient in Microsoft Excel, Word and Outlook
• Strong communication and organisational skills
• Able to manage multiple tasks and priorities in a busy environment
• Proactive problem-solving approach and team player attitude

Responsibilities

• Provide day-to-day customer support by telephone and email.
• Process and assist with sales and purchase orders and related documentation.
• Maintain accurate customer records across internal systems.
• Monitor delivery discrepancies and resolve issues promptly.
• Ensure HMRC compliance and internal audit standards for consignments.
• Support Sales by feeding back potential opportunities from customers.
• Liaise with transport providers regarding export consignments and rates.
• Coordinate dispatch of customer samples and liaise with Warehouse for timely processing.
• Resolve customer complaints with Regulatory Affairs and Operations.
• Identify and suggest process improvements in Customer Services and Logistics.
• Build strong relationships with customers and internal teams.

Job description

We are looking for a Temporary Customer Service Administrator to join our Customer Services team for an initial 3-4 month period, starting in late September 2026. This is an excellent opportunity for an experienced customer service administrator who is highly IT literate, organised and confident working across multiple systems. Experience within the manufacturing sector would be advantageous, although this is not essential. You will work closely with the Customer Services, Sales, Warehouse, Operations and Regulatory Affairs teams to ensure customers receive a high level of service and that orders, deliveries and related administration are managed accurately and efficiently.,

• Provide day-to-day customer support by telephone and email, responding to account queries promptly and professionally.
• Manage and assist with sales orders, purchase orders and associated documentation, ensuring customer expectations are met.
• Maintain accurate and up-to-date customer information across relevant internal systems.
• Monitor and follow up delivery discrepancies and resolve issues promptly.
• Maintain accurate records of consignments, ensuring compliance with HMRC requirements and internal audit standards.
• Support the Sales team by identifying potential opportunities with existing customers and providing relevant feedback.
• Develop a strong understanding of the company's products and services.
• Liaise with transport providers regarding export consignments, including reviewing rates and ensuring appropriate load/product mixes.
• Deal with day-to-day transport issues and monitor service levels against agreed KPIs.
• Work closely with the Warehouse team to ensure orders are processed and dispatched within required timescales.
• Coordinate the dispatch of customer samples.
• Work with Regulatory Affairs and Operations to resolve customer complaints effectively.
• Identify opportunities for process improvements within Customer Services and Logistics.
• Manage workload effectively, ensuring tasks are completed accurately and within agreed timescales.
• Build and maintain strong working relationships with customers and internal departments.
  IT savvy and confident learning and working across different systems.
• Highly organised with excellent attention to detail.
• An experienced customer service professional, ideally with 2-3 years' experience in a similar environment.
• Confident using Microsoft Excel, Word and Outlook.
• A strong communicator with excellent customer service skills.
• Comfortable handling multiple tasks and priorities in a busy environment.
• A proactive problem-solver who enjoys finding ways to improve processes.
• A team player who is equally comfortable working independently.
• Ideally experienced within manufacturing, logistics, transport, freight forwarding or a sales environment - although sector experience is not essential.
  £14.50 per hour
• 3-4-month temporary assignment
• Late September 2026 start
• Flexible working hours
• Free on-site parking
• Weekly pay
• Holiday pay
• Access to the Tate Rewards Scheme including store discounts