Customer Service Representative - 12 Month FTC

Impact Recruitment Services; Wellingborough; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

3 days Christmas shutdown

Immediate start

Job summary

Impact Recruitment Services in Wellingborough is seeking a Customer Service Representative on a 12-month FTC, with a salary of £28,000-£30,000 and a Monday–Friday schedule.

The role spans customer service, order processing, data analysis and sales administration, offering interaction with customers and internal teams, with opportunities to use Excel for reporting and to work within manufacturing settings.

Qualifications

• Previous experience in Customer Service, Sales Administration, Order Processing or a similar role.
• Strong Excel skills, including formulas and data analysis.
• Excellent communication and organisational skills.
• A proactive approach to problem-solving and taking ownership.
• Experience with an MRP/ERP system would be advantageous.
• Experience within manufacturing or automotive, or knowledge of Oracle/MRP systems and German language skills, would be beneficial but isn't essential - training can be provided for the right person.

Responsibilities

• Managing customer orders, schedules and requirements.
• Building strong relationships with customers and internal stakeholders.
• Identifying and resolving supply or delivery issues.
• Producing sales, KPI and forecasting reports.
• Using Excel to analyse data, create reports and manage spreadsheets.
• Coordinating transport, customer packaging and despatch documentation.
• Supporting continuous improvement, new product introduction and engineering change projects.

Skills

Excel data analysis

Communication skills

Organisational skills

Problem solving

Ownership mindset

Tools

MRP/ERP systems

Job description

Customer Service Representative - 12 Month FTC

Wellingborough | £28,000-£30,000 | Monday-Friday

Are you an experienced Customer Service or Sales Administration professional looking for your next opportunity?

We're recruiting for a Customer Service Representative to join an established manufacturing business in Wellingborough on a 12-month fixed-term contract.

This is a varied role combining customer service, order processing, data analysis and sales administration, with plenty of interaction across both customers and internal teams.

The role will involve:

• Managing customer orders, schedules and requirements.
• Building strong relationships with customers and internal stakeholders.
• Identifying and resolving supply or delivery issues.
• Producing sales, KPI and forecasting reports.
• Using Excel to analyse data, create reports and manage spreadsheets.
• Coordinating transport, customer packaging and despatch documentation.
• Supporting continuous improvement, new product introduction and engineering change projects.

We're looking for someone with:

• Previous experience in Customer Service, Sales Administration, Order Processing or a similar role.
• Strong Excel skills, including formulas and data analysis.
• Excellent communication and organisational skills.
• A proactive approach to problem-solving and taking ownership.
• Experience with an MRP/ERP system would be advantageous.
• Experience within manufacturing or automotive, or knowledge of Oracle/MRP systems and German language skills, would be beneficial but isn't essential - training can be provided for the right person.

What's on offer?

• £28,000-£30,000 salary
• 12-month FTC
• 25 days holiday + bank holidays
• 3 additional days reserved for Christmas shutdown
• Monday-Thursday 8:00am-4:30pm
• Friday 8:00am-1:30pm
• Immediate start available

Customer Service Representative, Customer Service Advisor, Customer Service Executive, Customer Service Administrator, Sales Administrator, Sales Administration Assistant, Customer Support Advisor, Customer Account Coordinator, Order Processing Administrator, Order Management Administrator, Sales Support Administrator, Customer Account Administrator, Customer Service Coordinator