Customer Data Assistant

La Palette Rouge Iberica SA; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A logistics company is seeking a Customer Data Analyst to enhance customer service through data analysis and reporting. Located in Studley, this full-time role allows for hybrid work of 2 days from home. Candidates with an administration background or experience in data/technical functions are preferred. Responsibilities include customer support, managing data within CRM systems, and working closely with internal teams to drive supply chain efficiencies. Strong communication and analytical skills are essential for this position.

Qualifications

• Experience in delivering excellent customer service.
• Ability to generate reports and analyze data.
• Strong communication skills for email and phone support.

Responsibilities

• Deliver excellent customer service to all customers of LPR UK.
• Provide support to customers to identify solutions.
• Work closely with all interfaces between customers and internal stakeholders.
• Receive customer queries and support customers through email & phone.
• Maintain data in CRM system.
• Manage own workload and meet team objectives.
• Run ERP reports and analyze results.

Skills

Excellent customer service

Data reporting and analysis

Communication skills

Tools

CRM systems

ERP systems

Job description

Working within the Business Contracts team, the Customer Data Analyst will be responsible for performing day-to-day tasks related to data reporting, statistics and communication. The role will involve analysing customer data to identify trends, patterns, and insights that can drive efficiencies in the supply chain. The Customer Data Analyst will work jointly with cross-functional teams and will be responsible for processing data in collaboration with clients in order to update customer and drop point stock.

This is a full-time role located in Studley with the option to work 2 days from home.

This role would ideally suit someone from an administration background or someone looking to gain experience within the data/technical function in a logistics/customer service environment.

Key Responsibilities

• Deliver excellent customer service to all customers of LPR UK
• Provide support to customers to identify solutions (generate reports / retrieve information from ERP / CRM systems)
• Work closely with all interfaces between customers and internal stakeholders
• Receive customer queries, perceive information and support customers through email & phone
• Maintain data in CRM system
• Manage own workload and meet team objectives
• Run ERP reports and analyse results