Customer Service Administrator

Ashley Rees Associates; Tetbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ashley Rees Associates in Tetbury, United Kingdom, is seeking a Customer Service Administrator to join their team and support daily customer interactions.

You will log and process orders, handle queries, maintain CRM records, liaise with logistics teams, and help cover reception duties while delivering high service standards.

Qualifications

• Previous administrative experience is essential.
• Confident communicator with strong telephone skills.
• Familiarity with CRM databases and logistics liaison is desirable.

Responsibilities

• Dealing with and resolving customer queries
• Logging and processing orders
• Liaising with external logistics teams
• Maintaining excellent levels of customer service at all times
• Dealing with after care sales service
• Covering reception duties
• Maintaining CRM database

Skills

Customer service

Admin experience

Communication skills

Telephone handling

CRM systems

Tools

CRM software

Job description

A manufacturing organisation based in Tetbury is current recruiting a Customer Service Administrator to join their team.

Working for a growing business that operates in many parts of Europe, this is an excellent opportunity for anyone looking to further their career within this field.

Duties will include:

• Dealing with and resolving customer queries
• Logging and processing orders
• Liaising with external logistics teams
• Maintaining excellent levels of customer service at all times
• Dealing with after care sales service
• Covering reception duties
• Maintaining CRM database

Previous administrative experience is essential. The successful candidate must be a confident communicator and be comfortable using the telephone on a frequent basis