Customer Service Coordinator – B2B Support & Admin

DS Smith; Blunham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life assurance & income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

25 days holiday + bank holidays

Job summary

DS Smith in Blunham is seeking a Customer Service Co-ordinator to support administrative processes and be the main contact for our customers. You will work with site teams to ensure accurate information and reporting for internal and customer-facing needs.

The role is based at the Blunham site, requires excellent organisational skills, and offers a competitive salary with benefits as part of a global packaging leader.

Qualifications

• Relevant customer facing experience in a B2B or B2C environment.
• Able to work independently and build strong relationships with colleagues and stakeholders.
• Positive, can-do attitude with strong organisational skills and attention to detail.

Responsibilities

• Be the main point of contact for customers and support administrative processes for the Blunham site.
• Coordinate information flow and reporting both internally and to customers.
• Liaise with site teams and stakeholders to ensure accuracy and timely updates.

Skills

Customer service

Organisation

Communication

Team collaboration

Tools

MS Office

Excel

Job description

DS Smith in Blunham is seeking a Customer Service Co-ordinator to support administrative processes and be the main contact for our customers. You will work with site teams to ensure accurate information and reporting for internal and customer-facing needs.

The role is based at the Blunham site, requires excellent organisational skills, and offers a competitive salary with benefits as part of a global packaging leader.