Customer Service Co-ordinator (Administrator)

DS Smith; Blunham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Life assurance & income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

25 days holiday + bank holidays

Job summary

DS Smith in Blunham is seeking a Customer Service Co-ordinator to support administrative processes and be the main contact for our customers. You will work with site teams to ensure accurate information and reporting for internal and customer-facing needs.

The role is based at the Blunham site, requires excellent organisational skills, and offers a competitive salary with benefits as part of a global packaging leader.

Qualifications

• Relevant customer facing experience in a B2B or B2C environment.
• Able to work independently and build strong relationships with colleagues and stakeholders.
• Positive, can-do attitude with strong organisational skills and attention to detail.

Responsibilities

• Be the main point of contact for customers and support administrative processes for the Blunham site.
• Coordinate information flow and reporting both internally and to customers.
• Liaise with site teams and stakeholders to ensure accuracy and timely updates.

Skills

Customer service

Organisation

Communication

Team collaboration

Tools

MS Office

Excel

Job description

About the role

About the role The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the customer service strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors! Are you currently working in administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you! We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Blunham site by being our point of call for our customer base. Working closely with site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed. This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role - no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person. So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!

About you

• Relevant customer facing experience - ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business.
• A positive and can-do attitude.
• Strong organisational skills with proven ability to handle multiple tasks at any given time.
• Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

• Competitive salary 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location

This is a full-time role based in our site in Blunham, Monday to Friday with the working hours 9am-5.30pm with a 30 mins lunch break.

About us

We’re DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America. To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria. #LI-NS #DSMISC We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.