B2B Customer Service Coordinator — 12-Month Fixed Term

DS Smith; Lockerbie; On-site; GBP 22,000 - 30,000; Part time

Benefits offered by this job

Competitive salary (pro-rated)

25 days holiday plus bank holidays (pp

Pension scheme

Life assurance

Employee Assistance Programme

Employee discounts

Cycle-to-work scheme

Job summary

DS Smith is seeking a Customer Service Co-ordinator on a fixed term maternity contract in Lockerbie. The role involves daily customer contact, admin support for the site, and close collaboration with Sales and Site teams to ensure accurate reporting.

The successful candidate will have customer-facing experience, strong organisational skills, and the ability to work independently while managing multiple tasks. The position is on-site and offers a competitive benefits package.

Qualifications

• Relevant customer-facing experience in B2B or B2C environments.
• Ability to work independently while building strong relationships with colleagues and stakeholders.
• Positive, can-do attitude with strong organisational skills and multi-tasking ability.

Responsibilities

• Network daily with existing and potential customers to support admin processes.
• Act as primary point of contact for our customer base, handling enquiries and providing timely assistance.
• Collaborate with Sales and Site teams to ensure accurate internal and customer-facing reporting.
• Maintain meticulous records of process information, ensuring data quality and accessibility.
• Engage with stakeholders and internal partners, adapting to new challenges daily.

Skills

Customer service

B2B/B2C experience

Independent worker

Organisational skills

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

Job description

DS Smith is seeking a Customer Service Co-ordinator on a fixed term maternity contract in Lockerbie. The role involves daily customer contact, admin support for the site, and close collaboration with Sales and Site teams to ensure accurate reporting.

The successful candidate will have customer-facing experience, strong organisational skills, and the ability to work independently while managing multiple tasks. The position is on-site and offers a competitive benefits package.