Customer Service Coordinator (12‑Month FTC) – B2B

DS Smith Europe; Lockerbie; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension scheme

Life assurance

Income protection

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Competitive salary (pro rated)

Job summary

DS Smith is seeking a Customer Service Co-ordinator in Lockerbie for a 12 month Fixed Term maternity contract. The role focuses on supporting administrative processes, interfacing with customers, and coordinating with Sales and Site teams to maintain accurate information and reporting.

It requires a proactive, people‑oriented approach and strong organisational skills. You will work 31 hours from Monday to Friday, in a busy packaging environment, contributing to a team that is the face of the

Qualifications

• Customer facing experience in a professional environment.
• Able to work independently while building relationships with colleagues and stakeholders.
• Proactive and highly organised with strong attention to detail.
• Proficient in Microsoft Office applications.

Responsibilities

• Support administrative processes for the Lockerbie site and customer base.
• Coordinate with Sales and Site teams to ensure accurate information flow.
• Liaise directly with customers as the primary point of contact.
• Ensure internal and customer-facing reporting is accurate and up to date.

Skills

Customer facing

Organised

Attention to detail

Microsoft Office

Tools

Excel

Word

Job description

DS Smith is seeking a Customer Service Co-ordinator in Lockerbie for a 12 month Fixed Term maternity contract. The role focuses on supporting administrative processes, interfacing with customers, and coordinating with Sales and Site teams to maintain accurate information and reporting.

It requires a proactive, people‑oriented approach and strong organisational skills. You will work 31 hours from Monday to Friday, in a busy packaging environment, contributing to a team that is the face of the