B2B Customer Service & Admin Coordinator

dssmith; Blunham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme, life assurance and  in

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith in Blunham is hiring a Customer Service Co-ordinator for the UK Packaging Division. This role focuses on supporting administrative processes for our customer base and acting as the primary contact for customers, ensuring accurate information flows across internal teams.

The ideal candidate is highly organised, enjoys working in a team, and demonstrates a positive, proactive attitude with strong attention to detail.

Qualifications

• Relevant customer facing experience in B2B/B2C environment.
• Ability to work independently while building strong relationships with colleagues and stakeholders.
• Positive, proactive attitude and willingness to take on tasks.
• Strong organisational skills with ability to manage multiple tasks.
• Proficient with Microsoft Excel and Word.

Responsibilities

• Serve as the main point of contact for customers, supporting administrative processes for the Blunham site.
• Coordinate with site teams and internal partners to ensure accurate information and reporting.
• Maintain up-to-date process documentation and customer-facing communications.

Skills

Customer facing

Stakeholder relations

Can-do attitude

Organisational skills

MS Office

Tools

Excel

Word

Job description

DS Smith in Blunham is hiring a Customer Service Co-ordinator for the UK Packaging Division. This role focuses on supporting administrative processes for our customer base and acting as the primary contact for customers, ensuring accurate information flows across internal teams.

The ideal candidate is highly organised, enjoys working in a team, and demonstrates a positive, proactive attitude with strong attention to detail.