Customer Experience Coordinator (B2B)

DS Smith Europe; Blunham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme, life assurance and IN 

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith in Blunham is seeking a proactive Customer Service Co-ordinator to join our UK Packaging Division. You’ll support administrative processes, liaise with customers, and contribute to accurate reporting across the site.

Ideal candidates will be organised, detail-oriented, and comfortable working with colleagues and stakeholders. A customer-facing background and strong MS Office skills will help you succeed in this busy role.

Qualifications

• Relevant customer-facing experience in B2B or B2C environments.
• Ability to work independently and in a team with stakeholders.
• Excellent attention to detail and organisational skills.

Responsibilities

• Support administrative processes for the Blunham site.
• Liaise with customers and internal teams to ensure accurate information.
• Maintain reporting and data accuracy for internal and customer use.
• Coordinate with site colleagues to ensure smooth operations.

Skills

Customer facing experience

Strong organisational skills

Attention to detail

Team player

MS Office proficient

Tools

Microsoft Excel

Microsoft Word

Job description

DS Smith in Blunham is seeking a proactive Customer Service Co-ordinator to join our UK Packaging Division. You’ll support administrative processes, liaise with customers, and contribute to accurate reporting across the site.

Ideal candidates will be organised, detail-oriented, and comfortable working with colleagues and stakeholders. A customer-facing background and strong MS Office skills will help you succeed in this busy role.