Customer Service Co-ordinator (Administrator)

dssmith; Blunham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme, life assurance and  in

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith in Blunham is hiring a Customer Service Co-ordinator for the UK Packaging Division. This role focuses on supporting administrative processes for our customer base and acting as the primary contact for customers, ensuring accurate information flows across internal teams.

The ideal candidate is highly organised, enjoys working in a team, and demonstrates a positive, proactive attitude with strong attention to detail.

Qualifications

• Relevant customer facing experience in B2B/B2C environment.
• Ability to work independently while building strong relationships with colleagues and stakeholders.
• Positive, proactive attitude and willingness to take on tasks.
• Strong organisational skills with ability to manage multiple tasks.
• Proficient with Microsoft Excel and Word.

Responsibilities

• Serve as the main point of contact for customers, supporting administrative processes for the Blunham site.
• Coordinate with site teams and internal partners to ensure accurate information and reporting.
• Maintain up-to-date process documentation and customer-facing communications.

Skills

Customer facing

Stakeholder relations

Can-do attitude

Organisational skills

MS Office

Tools

Excel

Word

Job description

About the role

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the customer service strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!

We are looking for an enthusiastic, pro-active, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural 'people-person', you will thrive on networking daily with existing and potential customers to support the administrative process for our Blunham site by being our point of call for our customer base.

Working closely with site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.

This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role - no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people-person.

So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge - then we might be looking for you!

About you

• Relevant customer facing experience - ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
• A positive and can-do attitude
• Strong organisational skills with proven ability to handle multiple tasks at any given time
• Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: This is a full-time role based in our site in Blunham, Monday to Friday with the working hours 9am-5.30pm with a 30 mins lunch break.

About us

We're DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we're building the team to drive change across Europe and North America.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas, and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

As a Safety ‑first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely‑every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury‑free workplaces for our employees and everyone who enters our facilities.