Customer Service Coordinator

Rubicon Recruitment Agency; Poole; On-site; GBP 19,000 - 22,000; Full time

Job summary

Rubicon Recruitment Agency in Poole is seeking an experienced Customer Service Coordinator for a temporary 6-8 week assignment, paying £14.90 per hour. You will oversee and coordinate installations, manage schedules, and maintain contact with customers by phone and email from day one.

This role offers a small, supportive team environment and a fast-paced project setting. Join us to bring your organisational and customer service skills to a role that supports effective delivery and customer

Qualifications

• Experience in a customer service or coordination role.
• Experience scheduling, bookings, or team coordination.
• Excellent telephone and email etiquette with a professional approach.
• Strong organisational and time management skills for multiple projects.
• Experience in construction, glazing, or home improvement is advantageous.

Responsibilities

• Overseeing and coordinating installation and remedial visits with the team.
• Managing installation team diaries to optimise travel distance and time.
• Arranging and coordinating parts required for installations and visits.
• Maintaining regular contact with customers by telephone and email with updates.
• Handling enquiries and resolving issues, supporting remedial works and post-installation needs.

Skills

Customer service

Scheduling

Telephone etiquette

Time management

Construction industry experience

Job description

You'll step straight into a business that needs an experienced Customer Service Coordinator on board immediately.

This is a temporary Customer Service Coordinator role for 6 to 8 weeks, paying £14.90 per hour.

It's a chance to bring your organisational and customer service skills into a small, supportive team from day one.

As a Customer Service Coordinator, your responsibilities will include:

• Overseeing and coordinating window and door installations, booking installation and remedial visits with the team
• Managing installation team diaries to optimise travel distance and time efficiency
• Arranging and coordinating parts required for installations and visits
• Maintaining regular contact with customers by telephone and email throughout their project, providing ongoing updates
• Handling customer enquiries and resolving issues promptly, supporting customers through remedial works and post‑installation requirements

As a Customer Service Coordinator, your experience will include:

• Experience in a customer service or coordination role
• Previous experience managing schedules, bookings, or team coordination
• Excellent telephone and email etiquette with a professional, solutions‑focused approach
• Strong organisational and time management skills, with the ability to manage multiple projects at once
• Experience in construction, glazing, or home improvement would be advantageous

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.