Installation Coordinator

The People Pod; Lancashire; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Supportive team environment

Career development opportunities

Job summary

The People Pod is seeking an Installation Coordinator in Bolton to manage the installation diary, coordinate nationwide window, door and conservatory installations, and keep customers and internal teams aligned from order through completion.

This hands-on role emphasizes organisation, proactive scheduling, and clear communication with branch managers and the ordering department to ensure on-time installations and high customer satisfaction.

Qualifications

• Experience in booking and diary management within a fast-paced environment.
• Proven ability to coordinate multiple installation projects and teams.
• Strong communication with branch managers and internal departments.
• Proficient in Microsoft Office and scheduling software.
• Awareness of installations in windows/doors/conservatories is a plus.

Responsibilities

• Own the installation diary from order to installation.
• Coordinate nationwide window, door and conservatory installations.
• Schedule fitting teams and manage diaries.
• Liaise with Branch Managers across the UK.
• Ensure products and materials are available ahead of installation.
• Update customers and colleagues throughout the process.
• Reschedule installations when plans change.

Skills

Booking & diary management

Scheduling installers

Customer communication

Data accuracy

Tools

Microsoft Office

Scheduling systems

Job description

Installation Coordinator

Location: Bolton

Salary: Earnings up 36,000 + PA

Full-Time Permanent - 40 hours P/W

The Opportunity

Are you highly organised, great at juggling multiple priorities and experienced in coordinating bookings, installations, engineers or field-based teams?

We're recruiting an Installation Coordinator to join a busy, established business operating within the windows, doors and conservatories sector.

Working as part of a fast-paced installations team, you'll be responsible for coordinating and booking installations across a nationwide branch network, ensuring customers, branch managers, installation teams and the internal ordering department are all working to the same schedule.

This is not a sales role. It's a hands-on coordination position where organisation, communication and the ability to keep multiple jobs moving are key.

What You'll Be Doing

As Installation Coordinator, you'll take ownership of the installation diary and help ensure jobs are planned efficiently from order through to installation.

Your responsibilities will include:

• Coordinating and booking window, door and conservatory installations nationwide
• Managing busy installation diaries and scheduling fitting teams
• Liaising closely with Branch Managers across the UK
• Working alongside the Ordering Department to ensure products and materials are available ahead of installation
• Coordinating customers, branches and installation teams to agree suitable installation dates
• Monitoring upcoming installations and identifying potential issues before they cause delaysRescheduling installations when circumstances change
• Maintaining accurate customer, order and installation information on internal systems
• Handling telephone and email enquiries from customers and colleagues
• Keeping all parties updated throughout the installation process
• Taking ownership of queries and following them through to resolution
• Prioritising multiple jobs and deadlines within a busy environment
• Supporting the wider installations and operations team when required

What We're Looking For

You may already be working as an:

Installation Coordinator, Installation Planner, Booking Coordinator, Scheduling Coordinator, Service Coordinator, Works Coordinator, Customer Service Coordinator, Repairs Planner or Operations Coordinator.

We're particularly interested in people with experience of:

• Booking and diary management
• Scheduling installers, engineers, tradespeople or field-based teams
• Coordinating multiple jobs simultaneously
• Working within a fast-paced operational environment
• Confident telephone and email communication
• Building relationships with branch managers and internal departments
• Accurate data entry and record keeping
• Microsoft Office and computer-based scheduling systems
• Prioritising workloads when plans and deadlines change

Previous experience within windows, doors, conservatories, home improvements, construction, building products, property maintenance or a similar installation-led environment would be particularly advantageous, although isn't essential.

Above all, we're looking for somebody who is organised, proactive, dependable and comfortable taking ownership.

What's On Offer?

• Salary up to 36,000
• Permanent, full-time position
• Established and growing business
• Comprehensive training
• Supportive team environment
• Varied, fast-moving operational role
• Opportunity to develop and take on additional responsibility over time

Interested?