Temporary Installations Coordinator | Customer Service Pro

Rubicon Recruitment; Poole; On-site; GBP 18,000 - 23,000; Full time

Job summary

Rubicon Recruitment is seeking an experienced Customer Service Coordinator in Poole for a 6 to 8 week temporary position. The role focuses on coordinating installations, managing team diaries, and maintaining proactive customer communications from day one.

The ideal candidate will have strong organisational skills, enjoy helping customers, and be comfortable handling multiple projects simultaneously in a small, supportive team.

Qualifications

• Experience in a customer service or coordination role.
• Proven ability to manage schedules, bookings, or team coordination.
• Excellent telephone and email etiquette with a professional, solutions-focused approach.
• Strong organisational and time management skills, with the ability to manage multiple projects.

Responsibilities

• Overseeing and coordinating window and door installations, booking installation and remedial visits with the team.
• Managing installation team diaries to optimise travel distance and time efficiency.
• Arranging and coordinating parts required for installations and visits.
• Maintaining regular contact with customers by telephone and email throughout their project, providing ongoing updates.
• Handling customer enquiries and resolving issues promptly, supporting customers through remedial works and post-installation requirements.

Skills

Customer service

Coordination

Scheduling

Time management

Telephone etiquette

Job description

Rubicon Recruitment is seeking an experienced Customer Service Coordinator in Poole for a 6 to 8 week temporary position. The role focuses on coordinating installations, managing team diaries, and maintaining proactive customer communications from day one.

The ideal candidate will have strong organisational skills, enjoy helping customers, and be comfortable handling multiple projects simultaneously in a small, supportive team.