Customer Service Coordinator

Adecco; Manchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency is looking for a detail-oriented Sales Administrator in Farnworth. The role includes managing customer inquiries and processing sales orders using SAP, ensuring top-notch service delivery to B2B clients. Ideal candidates will have proven experience in a sales or customer service environment, along with strong communication and organisational skills. The role is office-based with benefits such as an annual bonus and ongoing professional development opportunities.

Benefits

Company pension scheme

Annual bonus

Free on-site parking

Christmas closure period

Company social events

Childcare vouchers

Ongoing professional development

Qualifications

• Experience in sales administration or customer service administration.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organisation skills.

Responsibilities

• Manage inbound customer queries via phone, email, and web.
• Process sales orders using SAP.
• Deliver excellent B2B customer service both remotely and in person.
• Collaborate with the Customer Service Manager.

Skills

Proven experience in a sales administration role

CRM experience

Proficiency in Microsoft Office

Strong verbal and written communication skills

High attention to detail

Excellent organisational abilities

Job description

Job Title: Sales Administrator

Location: Farnworth (office based)

Job Type: Full-Time, Permanent

Salary: 28,000-30,000 + annual bonus

Working Hours:

Monday to Thursday: 08:30-17:00

Friday: 08:30-16:00

About the Company

Our client is a well-established, family‑run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions.

Based in Farnworth, they are now seeking a detail‑oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success.

The Role

As a Sales Administrator, you will be at the heart of business operations, ensuring seamless day‑to‑day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast‑paced environment and is looking to grow their career within a supportive, forward‑thinking business.

Key Responsibilities

• Manage inbound customer queries via phone, email, and web.
• Process sales orders using SAP.
• Deliver excellent B2B customer service both remotely and in person.
• Provide detailed and accurate product and service information.
• Identify opportunities for up‑selling and cross‑selling.
• Support sales and marketing initiatives.
• Perform administrative duties including data cleansing and reporting.
• Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge.
• Collaborate with the Customer Service Manager and senior leadership to support wider business needs.

Essential Skills & Experience

• Proven experience in a sales administration, customer service administration, or office‑based customer service role.
• CRM experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• High attention to detail and excellent organisational abilities.

Key Attributes

• Clear, confident communicator.
• Highly proactive and adaptable.
• Strong sense of accountability and integrity.
• Calm under pressure and capable of multitasking.
• Collaborative team player with a customer‑centric mindset.

Benefits

• Company pension scheme
• Annual bonus
• Free on‑site parking
• Christmas closure period
• Company social events
• Childcare vouchers.
• Ongoing professional development & clear career progression

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.