Customer Service Coordinator

Tarmac; Loughborough; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to join a vibrant team. This role focuses on delivering exceptional customer service by engaging with clients through various channels. You will play a vital role in processing orders and ensuring customer satisfaction while collaborating with internal teams. The ideal candidate will possess strong communication skills and a positive attitude, thriving in a fast-paced environment. With opportunities for career development and a supportive workplace culture, this position is perfect for those looking to make a meaningful impact.

Benefits

Bonus scheme

Contributory pension scheme

Discounts via Tarmac Reward

Employee Assistance helpline

Participation in employee networks

Training and development programs

Qualifications

• Experience in a customer service role with stakeholder engagement.
• Strong communication and teamwork skills are essential.

Responsibilities

• Handle customer inquiries via phone, email, and online.
• Ensure efficient order processing and high levels of customer care.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

IT Proficiency (MS Word, Excel)

Stakeholder Engagement

Resilience

Tools

Salesforce CRM

Job description

Tarmac Loughborough, England, United Kingdom

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Location: Loughborough, England, United Kingdom

Posted: 1 week ago — Be among the first 25 applicants

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Job Introduction

Are you passionate about delivering first-class customer service? Do you thrive working in a team in a friendly, fast-paced environment? Would you like the chance to make a difference?

We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near Loughborough, Leicestershire. This role involves engaging with customers via telephone and email to ensure orders are processed efficiently. The working hours are 8 hrs per day, Monday – Friday, with shift patterns between 7am – 5.30pm (7am-4pm, 8am-5pm, or 8.30am-5.30pm). Occasional Saturday mornings (1 in 4 rota) may be required.

This role is accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinckley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent, and surrounding areas.

Main Responsibilities

Reporting to the Customer Service Supervisor, the Customer Service Coordinator will be the first point of contact for our customers and will work cross-functionally within the Customer Service Team. Responsibilities include:

• Handling customer inquiries via telephone, online, and email from initial contact to delivery
• Providing excellent customer service, ensuring high levels of care and attention
• Communicating clearly both written and verbally with internal and external stakeholders
• Completing data entry and order processing tasks
• Collaborating with team members and stakeholders to clarify information, support colleagues, and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with key stakeholders
• Coordinating with Fleet and Capacity planners regarding transport and material availability
• Keeping customers informed to facilitate transport planning and meet commercial demands

The Ideal Candidate

The successful Customer Service Coordinator will have experience in a similar stakeholder engagement role. Key qualities include:

• First-class customer service and communication skills
• Ability to interact confidently with stakeholders at all levels
• Strong telephone manner and attention to detail
• Positive, approachable, and engaging attitude
• Resilience and tenacity under pressure
• Teamwork and flexibility
• Proficiency in IT systems, especially MS Word and Excel
• Experience with Salesforce CRM is advantageous but not essential (training provided)

Why Tarmac?

We offer extensive career development opportunities, industry-leading rewards, and benefits such as:

• Bonus scheme
• Contributory pension scheme
• Discounts via the Tarmac Reward website
• Employee Assistance helpline
• Participation in employee networks (e.g., REACH, LGBTQ+, Wellbeing)
• Training and development programs

If you're ready to build your future with us, click here to apply. Tarmac is an equal-opportunity employer committed to diversity and inclusion. Please apply promptly, as applications may close early if volume is high.