Customer Service Coordinator

Tarmac Trading Limited; Loughborough; On-site; GBP 20,000 - 30,000; Full time

Job description

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference?

We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday – Friday. The shift patterns are between 7am – 5.30pm (7am-4pm, 8am-5pm or 8.30am-5.30pm). You will also work occasional Saturday morning on a rota basis (1 in 4).

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting to the Customer Service Supervisor, the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as a Customer Service Coordinator will include:

1. Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
2. Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
3. Clear communication, both written and verbal, with internal and external stakeholders
4. Completing data entry and order processing tasks
5. Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
6. Inputting accurate customer data into the CRM system
7. Building relationships with the key stakeholders in the account base
8. Working closely with the Fleet and Capacity planners to ascertain transport and material availability
9. Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

The Ideal Candidate

The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

1. First class customer service and clear, concise communication skills both written and verbally
2. Ability to deal with stakeholders at all levels both internally and externally
3. Confident telephone manner
4. An approachable and engaging manner
5. Ability to demonstrate tenacity and resilience when working under pressure
6. Flexibility to work in a successful team environment
7. A desire to grow and be successful
8. Confidence in the use of IT systems including MS Word and Excel
9. Experience of Salesforce CRM advantageous but not essential (training provided)

Why Tarmac

In addition to the role of Customer Service Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

1. Contributory pension scheme
2. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
3. Access to our Employee Assistance helpline for free and confidential advice
4. Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
5. Training and development opportunities

Interested? Why not click here to find out more? Go on… are you ready to build your future?

Tarmac, a CRH company, is an equal-opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.