Customer Service Coordinator - Kitchens

Hampton Group; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Coordinator, where you will play a vital role in delivering exceptional service to our retail and trade clients. This exciting opportunity involves producing detailed quotations, processing orders, and building strong relationships with trade partners. You'll be the key point of contact, ensuring a seamless experience from inquiry to delivery. If you are highly organised, commercially aware, and passionate about customer service, this role offers a chance to thrive in a supportive and dynamic environment, contributing to the success of high-quality kitchen solutions.

Qualifications

• Strong organisational skills with a focus on detail and accuracy.
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Produce accurate quotations and manage customer orders efficiently.
• Liaise with trade clients to ensure smooth communication and service.

Skills

Customer Service

Order Processing

Quotation Management

Communication

Relationship Building

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Microsoft Office Suite

Job description

4 days ago Be among the first 25 applicants

At Hampton Kitchens, we specialise in high-quality, made-to-order kitchens for both retail and trade customers. Our trade division works closely with independent retailers, developers, property managers, and interior professionals to deliver premium kitchen solutions that are on time, on budget, and built to last. Known for our reliability and service-driven approach, we’re proud to be a trusted supplier within the kitchen manufacturing industry.

Role Overview:

We’re looking for a highly organised and commercially aware Customer Service Coordinator to join our growing Customer Service team. This role is focused on supporting our retail and trade clients, providing accurate quotations, processing orders efficiently, and delivering exceptional customer service throughout each project lifecycle. You'll act as the key point of contact for trade partners, ensuring a smooth and professional experience from initial enquiry to completed delivery.

Key Responsibilities:

• Produce detailed, accurate costings and quotations for customers, including independent retailers, contractors, and developers.
• Process and manage orders, ensuring all information is correct and aligned with client specifications and agreed pricing.
• Liaise directly with trade clients to clarify requirements, answer queries, and provide updates on lead times, stock availability, and delivery schedules.
• Work closely with the internal procurement, production, and logistics teams to coordinate and track orders.
• Maintain and update trade account records and customer data across internal systems.
• Support management with reporting, order planning, and sales admin tasks.
• Build and maintain strong relationships with trade customers, helping to foster repeat business and long-term partnerships.
• Monitor and follow up on quotes, proactively identifying opportunities to convert enquiries into orders.
• Assist in resolving any order discrepancies or delivery issues, ensuring swift and professional resolution.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Construction

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