Customer Service Coordinator

Fawkes and Reece; Stratford-upon-Avon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury property development is seeking a Customer Service Coordinator to enhance their Aftercare Department. This role involves engaging with customers, diagnosing defects, and ensuring seamless communication through various channels. You will be the first point of contact for customer inquiries, manage schedules for engineers, and maintain relationships with subcontractors. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this position offers a fantastic opportunity to contribute to a prestigious team.

Qualifications

• Good knowledge of the New Build Industry.
• Confidence in dealing with customers at all levels.

Responsibilities

• Dealing with customers via phone, email, and face-to-face interactions.
• Updating the CRM system with all customer communications.

Skills

Customer Service

Communication

Problem Solving

CRM Systems

Tools

CRM Software

Job description

Reference: ZG/999111_1746096712

Posted: May 1, 2025

Job Title: Customer Service Coordinator

A luxury property developer operating in the UK is currently seeking a Customer Service Coordinator to join their site team, supporting the Aftercare Department at their head office in Stratford.

To succeed in this role, you should have good knowledge of the New Build Industry, confidence in dealing with customers at all levels, and the ability to diagnose defects.

Key Responsibilities:

1. Dealing with customers via phone, email, and face-to-face interactions.
2. Discussing defects with customers and booking engineers or subcontractors for specialist issues.
3. Monitoring the Central Customer Service email inbox.
4. Delivering excellent customer service and being the first point of contact for the team.
5. Updating the CRM system with all customer communications.
6. Closing jobs on the system once completed.
7. Scheduling engineers and subcontractors to carry out works.
8. Maintaining good relationships with subcontractors for specialized works.
9. Managing purchase order invoices.

If interested in this role, please apply below or contact Zoe Georgiou at the Fawkes & Reece London office for more information.