Customer Service Coordinator

TN United Kingdom; Tamworth; On-site; GBP 27,000; Full time

Job summary

An established industry player in the industrial and manufacturing sector is seeking a dynamic Customer Service Coordinator. This role offers an immediate start and a competitive salary, along with opportunities for career progression within a supportive and collaborative environment. The successful candidate will manage customer queries, resolve issues, and ensure high satisfaction levels while working closely with the industrial team to deliver seamless service. If you thrive in a fast-paced environment and possess strong communication skills, this is the perfect opportunity for you.

Benefits

Career Progression Opportunities

Collaborative Work Environment

Qualifications

• Strong track record in customer service or related role.
• Excellent communication and presentation skills.

Responsibilities

• Manage incoming customer queries and assess needs.
• Resolve product issues and maintain customer satisfaction.

Skills

Customer Service Experience

Communication Skills

Multitasking

Active Listening

CRM Systems Familiarity

Job description

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• Immediate start with a fantastic organisation.
• Competitive salary and benefits package.

About Our Client

Our client is a well recognised entity in the industrial and manufacturing sector. As a large organisation, they are committed to providing top-quality products and services to their customers, and are known for their commitment to quality and innovation

Job Description

• Manage large amounts of incoming customer queries.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.
• Coordinate with the industrial/manufacturing team to ensure seamless service delivery.
• Ensure customer satisfaction and provide professional customer support.
• Work with the customer service team to ensure excellent service standards and maintain high customer satisfaction.

The Successful Applicant

A successful Customer Service Coordinator should have:

• A strong track record in a customer service or related role.
• Excellent communication and presentation skills.
• Ability to multitask, prioritise, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to work in a fast-paced environment.
• Ability to work in Tamworth.
• Proficiency in English.

What's on Offer

• A competitive salary of £27,000 per annum.
• Opportunities for career progression within the large organisation.
• A supportive and collaborative work environment.
• The chance to work in the dynamic industrial/manufacturing sector.