Customer Service Coordinator

TN United Kingdom; Loughborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Kundenservice sucht einen engagierten Customer Service Coordinator. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und sorgen für ein herausragendes Kundenerlebnis. Sie werden eng mit verschiedenen Teams zusammenarbeiten, um sicherzustellen, dass alle Kundenbedürfnisse erfüllt werden und die Kommunikation klar und präzise ist. Das Unternehmen bietet zahlreiche Möglichkeiten zur beruflichen Weiterentwicklung sowie ein dynamisches und inklusives Arbeitsumfeld. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Bonusprogramm

Betriebliche Altersvorsorge

Zugang zu Rabatten bei Einzelhändlern

Mitarbeiterhilfe

Schulung und Entwicklungsmöglichkeiten

Qualifications

• Erfahrung im Kundenservice mit Stakeholder-Engagement.
• Fähigkeit zur Kommunikation mit internen und externen Partnern.

Responsibilities

• Verantwortung für Kundenanfragen per Telefon, online und E-Mail.
• Datenpflege und Auftragsbearbeitung im CRM-System.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

IT-Systeme (MS Word, Excel)

Salesforce CRM

Tools

Salesforce

MS Word

MS Excel

Job description

Social network you want to login/join with:

Customer Service Coordinator, Loughborough

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Client:

Tarmac

Location:

Loughborough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

df53e0e7ded4

Job Views:

3

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

At Tarmac,

‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

Main Responsibilities

Reporting to the Customer Service Supervisor, the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.

Your role as a Customer Service Coordinator will include:

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
• Clear communication, both written and verbal, with internal and external stakeholders
• Completing data entry and order processing tasks
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
• Inputting accurate customer data into the CRM system
• Building relationships with the key stakeholders in the account base
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands

The Ideal Candidate

The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

• First class customer service and clear, concise communication skills both written and verbally
• Ability to deal with stakeholders at all levels both internally and externally
• Confident telephone manner
• Superb attention to detail
• Positive ‘can-do’ attitude
• An approachable and engaging manner
• Ability to demonstrate tenacity and resilience when working under pressure
• Flexibility to work in a successful team environment
• A desire to grow and be successful
• Confidence in the use of IT systems including MS Word and Excel
• Experience of Salesforce CRM advantageous but not essential (training provided)

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Why Tarmac

In addition to the role of Customer Service Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

• Bonus scheme
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice and Menopause
• Training and development opportunities