Customer Service Coordinator (10 months FTC)

TN United Kingdom; Northampton; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator for a 10-month fixed-term contract in Northampton. This role is crucial in delivering exceptional service to healthcare customers, ensuring their needs are met through effective communication and problem-solving. You'll be part of a collaborative team that values work-life balance and inclusivity, making a real impact in the healthcare sector. Join a company where your contributions will help save and sustain lives, and where you can grow and thrive in a supportive environment.

Benefits

25 days of annual leave plus bank holidays

Competitive benefits

Inclusive workplace environment

Work-life balance emphasis

Qualifications

• Self-motivated and eager to learn with a growth mindset.
• Thrive in a dynamic, collaborative environment.

Responsibilities

• Handle orders for hospitals and troubleshoot customer complaints.
• Build positive relationships and support customers' needs.

Skills

Customer Service

Problem Solving

Communication

Collaboration

Job description

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Customer Service Coordinator (10 months FTC), Northampton

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Client:

Baxter

Location:

Northampton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d2561786520e

Job Views:

5

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

We are currently looking for a Customer Service Coordinator to join our National Distribution Center’s team in Northampton! This involves being responsible for working directly with Baxter customers, across our product lines and customer channels. You will partner with our customers to resolve issues and strive to deliver a human-centered, helpful experience through creative problem-solving, and thoughtful communication.

In this role, you will:

Handle orders for hospitals, troubleshoot customers’ complaints, and also build positive relationships within the company.

Communicate thoughtful, empathetic, resolutions tailored to each customer, working with customers to support their Baxter experience.

• Process patient orders for the hospitals
• Collaborate and partner with other departments to ensure high delivery of service excellence to Baxter’s customers and patients

What you’ll bring:

• Self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Thrive in a dynamic and collaborative environment and become comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions.

What we offer

• A 10-month fixed-term full-time contract
• Work weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays.
• £25,600 base salary + competitive benefits
• High importance placed on work life balance
• A workplace environment that is inclusive, encouraging, and diverse
• 25 days of annual leaves plus bank holidays