Customer Service Coordinator

Ellerman City Liners Limited; Liverpool; On-site; GBP 17,000 - 22,000; Part time

Job summary

Ellerman City Liners Limited in Liverpool is seeking a part-time Customer Service Coordinator on a fixed-term maternity cover. You will provide the highest level of customer service and build relationships with customers and stakeholders to support supply chain needs, with timely and accurate communication central to the role.

The position requires shipping experience, strong organisational skills, and flexibility to work out of hours as needed to ensure smooth shipments and effective liaison

Qualifications

• Shipping experience preferred.
• Ability to adapt and manage workloads.
• Well organised and confident in communication.
• Flexible to work out of hours if necessary.

Responsibilities

• Booking export collections with customers, system input and follow-through.
• Export documentation; creating and distributing bills of lading based on customer requirements.
• Empty management and booking.
• Invoicing; raising within set guidelines and dealing with any queries.
• Additional Charge recovery.
• Account management; providing that extra level of care where required.
• Keep a current and balanced knowledge of shipping regulations, rules and requirements.
• Work as part of a flexible and experienced team by supporting colleagues when needed.
• Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments.
• Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.

Skills

Shipping experience

Workload management

Communication

Flexible hours

Job description

We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping. We listen carefully to our customers and their needs. That’s how we’re able to ensure the provision of economical, high quality transport and global freight management services.

As a Customer Service Coordinator you will provide the highest level of customer service and build working relationships with all customers and stakeholders to best service their supply chain needs, with timely and accurate communication being key. You will work closely with an experienced team and be expected to engage in process improvement as part of a growing and flexible team

*Please note: This role is Part time and a fixed term maternity cover*

Shift Pattern : Week 1 Mon,Thu,Fri

Week 2 Fri, Sat, Sun

Key Responsibilities:

• Booking export collections with customers, system input and follow-through
• Export documentation; creating and distributing bills of lading based on customer requirements
• Empty management and booking
• Invoicing; raising within set guidelines and dealing with any queries
• Additional Charge recovery
• Account management; providing that extra level of care where required
• Keep a current and balanced knowledge of shipping regulations, rules and requirements
• Work as part of a flexible and experienced team by supporting colleagues when needed.
• Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments
• Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.

Required skillset:

• Shipping experience preferred
• Ability to adapt and manage workloads
• Well organised and confident in communication
• Flexible to work out of hours if necessary