Customer Service Administrator - MAT COVER

Confidential; Essex; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential is seeking a proactive Customer Service Administrator to join our busy transport and logistics team in Essex. The role is a 12-month maternity contract, working 8:30am to 5:30pm, with salary up to £30,000 per year.

You will coordinate transport operations, handle customer queries, bookings, and keep records accurate. Key duties include liaising with drivers, depots, and planning teams, updating portals and systems, and supporting the wider operations team with admin tasks.

Qualifications

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good Microsoft Office skills, particularly Outlook, Excel, and Word.

Responsibilities

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

Skills

Customer service

Administrative experience

Organisational skills

Communication skills

Attention to detail

Prioritisation

MS Office

Tools

Bookings systems

Transport management systems

Job description

We are looking for a proactive and organised Customer Service Administrator to join a busy transport and logistics team.

Working Hours: 8.30am till 5.30pm

12 month maternity contract

Salary: Up to 30,000 p/a

This role involves supporting the coordination of transport operations, liaising with customers, drivers, shipping lines, and planning teams, while ensuring bookings and container movements are managed accurately and efficiently.

Key Responsibilities

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

What We're Looking For

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good Microsoft Office skills, particularly Outlook, Excel, and Word.

Desirable

• Experience within transport, logistics, shipping, or freight forwarding.
• Knowledge of bookings, container movements, or transport management systems.

This is a fantastic opportunity for someone who enjoys a varied role, thrives under pressure, and is committed to delivering excellent customer service.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.