Shipping Coordinator

Elliot Marsh Ltd.; Southampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous holiday

Life cover

Healthcare

Pension scheme

On-site parking

Employee discounts

Employee Assistance Programme

Training and upskilling

Job summary

Elliot Marsh Ltd. in Southampton is seeking a Shipping Coordinator to join our growing freight operations. You will manage quotes, arrange shipments, and coordinate with customers and partners to ensure on-time deliveries.

You'll work with Road Freight and Ocean Freight export teams, handling customs processes and building strong customer relationships. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer service environments, in-person or over the phone.
• Hands-on shipment management or coordination in Road Freight and/or Ocean Freight.
• Strong attention to detail and problem-solving abilities.
• Proficient computer skills and ability to work in a fast-paced office.

Responsibilities

• Issue quotes and arrange shipments for road and ocean freight customers.
• Manage the customs clearance process from start to finish.
• Coordinate with customers, overseas partners and internal teams to ensure timely delivery.
• Monitor shipments and resolve any issues that arise.
• Build and maintain strong customer relationships through effective communication.

Skills

Customer service experience

Road Freight

Ocean Freight

Exports

Attention to detail

Problem solving

Computer skills

Fast-paced environment

Job description

Are you ready to manage shipments and build strong customer relationships? A leading logistics company has an exciting Shipping Coordinator opportunity!

Location: Southampton

Salary: Up to £30,000 per annum

Job Type: Full-time, Permanent

Hours: 09:00 - 17:30 Monday to Friday

About Us

We are a well-established freight forwarding company specialising in logistics, e-commerce and warehousing. We manage freight from around the world by road and rail, through the air and across the oceans. With a reputation as a supportive, people-focused employer, we pride ourselves on delivering excellent service across our growing operation.

Shipping Coordinator - The Role

You will join our fast-growing Road Freight or Ocean Freight export departments, working closely with customers to manage all aspects of their exports. This varied role involves issuing quotes, arranging shipments, managing customs clearance processes and ensuring customers receive their shipments on time. You will build close working relationships with customers, overseas partners and internal teams, making excellent communication skills essential. Continuous support and training will help you develop your knowledge and grow your career with us.

Shipping Coordinator - Key Responsibilities

• Issue quotes and arrange shipments for road and ocean freight customers
• Manage the customs clearance process from start to finish
• Coordinate with customers, overseas partners and internal teams to ensure timely delivery
• Monitor shipments and resolve any issues that arise
• Build and maintain strong customer relationships through effective communication

Shipping Coordinator - You

• Experience working in a customer service environment, either face to face or over the phone
• Prior experience in Road Freight, Ocean Freight and/or Exports with hands‑on shipment management or coordination
• Excellent attention to detail and problem solving skills
• Strong computer skills and ability to work in a fast-paced office environment
• Right to work in the UK (we are not able to sponsor work permits)

Benefits

• Generous holiday allowance
• Life cover and healthcare benefits
• Pension scheme and profit related pay
• On-site parking
• Employee discounts and perks
• Employee Assistance Programme
• Training and upskilling opportunities