Customer Service Administrator - MAT COVER

Adecco Portugal; Stanford-le-Hope; On-site; GBP 18,000 - 30,000; Full time

Job summary

A proactive and organised Customer Service Administrator is sought to join a busy transport and logistics team in the UK. You will support coordinating transport operations, liaise with customers, drivers and planning teams, and ensure bookings and container movements are managed accurately.

Working hours are 8.30am to 5.30pm with a 12 month maternity contract. The role requires excellent admin skills, strong attention to detail and proficient MS Office experience; experience in

Qualifications

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Good MS Office skills (Outlook, Excel, Word).

Responsibilities

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Time management

Tools

Outlook

Excel

Word

Job description

We are looking for a proactive and organised Customer Service Administrator to join a busy transport and logistics team.

Working Hours: 8.30am till 5.30pm

12 month maternity contract

Salary: Up to £30,000 p/a

This role involves supporting the coordination of transport operations, liaising with customers, drivers, shipping lines, and planning teams, while ensuring bookings and container movements are managed accurately and efficiently.

Key Responsibilities:

• Managing customer enquiries and operational communications.
• Processing bookings and maintaining accurate records.
• Liaising with drivers, depots, shipping lines, and planning teams.
• Resolving customer and operational queries.
• Updating customer portals and internal systems.
• Supporting the wider operations team with administrative tasks.

What We're Looking For:

• Previous customer service and administrative experience.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to prioritise workload in a fast-paced environment.
• Good Microsoft Office skills, particularly Outlook, Excel, and Word.

Desirable:

• Experience within transport, logistics, shipping, or freight forwarding.
• Knowledge of bookings, container movements, or transport management systems.

This is a fantastic opportunity for someone who enjoys a varied role, thrives under pressure, and is committed to delivering excellent customer service.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.