Part-Time Shipping Customer Service Coordinator

Ellerman City Liners Limited; Liverpool; Vor Ort; GBP 17.000 - 22.000; Teilzeit

Zusammenfassung

Ellerman City Liners Limited in Liverpool is seeking a part-time Customer Service Coordinator on a fixed-term maternity cover. You will provide the highest level of customer service and build relationships with customers and stakeholders to support supply chain needs, with timely and accurate communication central to the role.

The position requires shipping experience, strong organisational skills, and flexibility to work out of hours as needed to ensure smooth shipments and effective liaison

Qualifikationen

• Shipping experience preferred.
• Ability to adapt and manage workloads.
• Well organised and confident in communication.
• Flexible to work out of hours if necessary.

Aufgaben

• Booking export collections with customers, system input and follow-through.
• Export documentation; creating and distributing bills of lading based on customer requirements.
• Empty management and booking.
• Invoicing; raising within set guidelines and dealing with any queries.
• Additional Charge recovery.
• Account management; providing that extra level of care where required.
• Keep a current and balanced knowledge of shipping regulations, rules and requirements.
• Work as part of a flexible and experienced team by supporting colleagues when needed.
• Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments.
• Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.

Kenntnisse

Shipping experience

Workload management

Communication

Flexible hours

Jobbeschreibung

Ellerman City Liners Limited in Liverpool is seeking a part-time Customer Service Coordinator on a fixed-term maternity cover. You will provide the highest level of customer service and build relationships with customers and stakeholders to support supply chain needs, with timely and accurate communication central to the role.

The position requires shipping experience, strong organisational skills, and flexibility to work out of hours as needed to ensure smooth shipments and effective liaison