Customer Service Coordinator

Inclusion IQ LTD; Lisburn; On-site; GBP 28,000 - 30,000; Full time

Job summary

InclusionIQ is seeking a Customer Service Coordinator to support a multi-million-pound project portfolio and manage high-touch client relationships. You will be the main point of contact for end customers, ensuring clear, honest communication and dependable service within a supportive team environment that values CPD and progression.

This role focuses on delivering timely delivery updates, coordinating with internal teams, and maintaining service excellence to protect contract renewals and

Qualifications

• Experience in a dedicated customer service, account support, or operational admin role with strong communication.
• Exceptional verbal and written communication skills in British English.
• Excellent organisational skills with ability to manage multiple schedules and queries.

Responsibilities

• Act as the main point of contact between key commercial customers and daily operations.
• Provide real-time updates on delivery schedules to customers.
• Handle delivery disruptions promptly and arrange suitable new delivery slots.
• Provide timely updates on stock availability and warehouse queries.
• Own customer satisfaction to protect core accounts and renewals.
• Collaborate with planning, transport and warehouse teams to solve problems quickly.
• Take on any other reasonable duties.

Job description

Customer Service Coordinator

£28,000-£30,000

InclusionIQ is delighted to continue to support our long-term client as they seek to build out their Customer Service team to help with the expansion of their operations.

The position of Customer Service Coordinator is a vital role in the successful execution of multi-million-pound global contracts. You will work in a supportive team at a company that values CPD and progression, with an excellent work culture that prides itself on work-life balance.

The Role

As a Customer Service Administrator, you will serve as the primary, high-touch point of contact for our client’s valued end customers.

This is far from a traditional back-office administrative position; it is a critical, high-visibility role directly linked to the success and long-term retention of multi-million-pound commercial contracts. When our client's customers feel supported, informed, and valued, long-term partnerships thrive. You will carry genuine responsibility for building and nurturing those vital relationships through proactive, honest, and reliable communication.

Key Responsibilities

You will be responsible for undertaking the following day-to-day duties;

• Act as the main point of contact between key commercial customers and daily operations, building honest, transparent, and dependable relationships with every contact.

• Routinely keep customers updated on expected delivery schedules, ensuring they always have accurate, real-time information.

• Handle unforeseen delivery disruptions promptly and professionally, reaching out to customers immediately to explain the situation clearly and arrange suitable new delivery slots.

• Provide timely, clear updates on stock availability, incoming consignments, and warehouse queries.

• Take personal ownership of customer satisfaction, knowing that your day-to-day care directly protects core accounts and contract renewals

• Work hand-in-hand with internal planning, transport, and warehouse teams to solve problems swiftly and keep promises made to customers.

• Any other reasonable duties

The Person

• Experience in a dedicated customer service, account support, or operational admin role where personal communication was central.

• Exceptional verbal and written communication skills in British English, with an open, warm, and natural approach to building rapport.

• A calm, resourceful approach to handling unexpected delays or challenges, with the confidence to take accountability and find sensible solutions.

• Excellent organisational skills, with the ability to manage multiple delivery schedules, inventory checks, and customer queries simultaneously.

• Prior exposure to transport, logistics, distribution, or supply chain environments is helpful, but a genuine passion for caring for people and delivering outstanding service matters most.

Why this role?

• Professional office environment, not a call centre

• Excellent team and company culture

• Internal CPD and progression opportunities

• Opportunity to join a newly formed function and help shape the direction and team dynamic

• Not a targeted or KPI position, a role that is focused on solutions and genuine customer care

• Free onsite Parking

• Gym Membership

• Plus many more