Customer Account Coordinator

Confidential; Leigh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free parking

Staff discount

Regular social events

Birthday holiday

Job summary

Confidential is seeking a Customer Account Coordinator in Leigh to support day‑to‑day customer needs and build lasting relationships. You’ll handle inquiries, prepare quotes, advise on product availability, and liaise with UK and overseas suppliers.

You’ll work Monday to Friday, 9:00am–5:30pm, with a 27,000 starting salary rising to 28,000 after 6 months. Benefits include 24 days holiday, free parking, staff discounts and regular social events in a friendly, family‑like environment.

Qualifications

• Previous experience in a Customer Account Coordinator, Sales Administration, Sales Support, Customer Service, Internal Sales, Account Management or a similar role
• Office-based experience and a confident, friendly telephone manner
• Good working knowledge of Word, Excel and email
• A proactive approach and the confidence to take ownership
• The ability to build rapport and develop positive customer relationships

Responsibilities

• Speaking with existing and lapsed customers and developing strong relationships
• Handling inbound enquiries and making outbound calls to customers
• Preparing quotes and advising customers on product suitability and availability
• Liaising with suppliers in the UK and overseas to obtain pricing and product information
• Working with customers and internal departments to resolve any issues
• Keeping customer websites updated with the latest product range

Skills

Communication

Customer service

Phone skills

Relationship building

Ownership

Tools

Word

Excel

Email

Job description

What will you be doing as Customer Account Coordinator?

Working as part of a small and friendly team, you'll be helping customers with their day-to-day requirements while developing strong, long-term relationships. It's a varied, fast-moving role where building genuine customer relationships is just as important as getting the job done.

Your responsibilities will include:

• Speaking with existing and lapsed customers and developing strong relationships
• Handling inbound enquiries and making outbound calls to customers
• Preparing quotes and advising customers on product suitability and availability
• Liaising with suppliers in the UK and overseas to obtain pricing and product information
• Working with customers and internal departments to resolve any issues
• Keeping customer websites updated with the latest product range

What's in it for you?

• A 27,000 starting salary, rising to 28,000 after 6 months
• 24 days holiday plus bank holidays, increasing to 25 days plus bank holidays including your birthday
• An early finish every other Friday
• Free parking
• Regular staff rewards, treats and incentives
• Regular social events
• Staff discount
• Staff referral bonus
• Support for employees who want to get involved in charity work
• Excellent career and development opportunities
• A friendly, supportive working environment with a genuine family feel

Why would you join this company?

This is a successful and well-established family-owned business with a multi-million-pound turnover and a strong position within its sector. Despite its size and continued success, it has retained the friendly, personal approach that makes it feel like a place where people genuinely know and support each other.

You’ll be joining a business that values its people and invests in their development, with opportunities to learn, take on more responsibility and build a long-term career.

It’s also an environment where people work hard but enjoy what they do. There’s a real team spirit, regular rewards and social events, and a culture where everyone plays their part in the success of the business.

What we're looking for

• Previous experience in a Customer Account Coordinator, Sales Administration, Sales Support, Customer Service, Internal Sales, Account Management or a similar role
• Office-based experience and a confident, friendly telephone manner
• Good working knowledge of Word, Excel and email
• A proactive approach and the confidence to take ownership
• The ability to build rapport and develop positive customer relationships

What's important to the company: We're not looking for someone who simply ticks every box. Your personality and approach are just as important as your experience.

You’ll ideally be someone who is upbeat, outgoing and enjoys talking to people. Someone who takes an interest in understanding what customers need, likes getting things done and wants to become someone their customers can rely on.

The Essentials

• Salary: 27,000, rising to 28,000 after 6 months
• Hours: Monday-Friday, 9.00am-5.30pm (1-hour lunch)
• Location: Leigh
• Job type: Permanent