Customer Account Coordinator

Osborne Appointments; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Osborne Appointments is seeking a Customer Account Coordinator in Bedfordshire on a hybrid basis. You will support the commercial team by coordinating customer activity, handling orders and communications with business clients.

The role requires 1-2 years B2B customer service experience, strong attention to detail and excellent communication skills to manage telephone and email enquiries effectively.

Qualifications

• 1-2 years B2B or commercial customer service experience.
• Experience dealing with business customers by phone and email.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Experience processing orders or using customer/account management systems.
• Strong organisational skills and ability to manage multiple priorities.
• Professional and confident telephone manner.
• Ability to work in a fast-paced environment.
• Positive, proactive and solutions-focused approach.
• Ability to work collaboratively in a wider team.

Job description

Customer Account Coordinator

Location: Bedfordshire

Salary: £28,000 - £30,000

Job Type: Full-time, Permanent, Hybrid

We are looking for a Customer Account Coordinator to join a busy and established commercial team.

About You

We are looking for an organised and commercially focused individual who enjoys working with customers and coordinating activity across a business.

You may currently be working in customer account support, B2B customer service, sales administration, order processing, account coordination or a similar commercial role.

Essential Experience & Skills

• Previous experience within a B2B or commercial customer service environment, ideally 1-2 years.
• Experience dealing with business customers by telephone and email.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Experience processing orders or working with customer/account management systems.
• Strong organisational skills and the ability to manage multiple priorities.
• Professional and confident telephone manner.
• Ability to work effectively in a fast-paced environment.
• A positive, proactive and solutions-focused approach.
• Ability to work collaboratively as part of a wider team.

Desirable Experience

• Previous experience in B2B customer service or customer account coordination would be beneficial.
• Experience in sales administration or commercial account support would be advantageous.
• Experience managing and processing customer orders would be beneficial.
• Previous experience within distribution or wholesale environments would be advantageous.
• Experience within manufacturing or automotive environments would be beneficial.
• Experience within logistics or supply chain environments would be advantageous.
• Previous experience within an engineering environment would be beneficial.
• Experience within a trade or merchant environment would be advantageous.