Customer Service Co-ordinator

Confidential; Lower Hopton; Vor Ort; GBP 27.000 - 29.000; Vollzeit

Benefits dieser Stelle

Competitive salary £27,000 - £29,000 p

Company pension scheme

Employee Assistance Programme

Life assurance

Company events

Cycle to Work Scheme

Free on-site parking

Zusammenfassung

Confidential is seeking a Customer Service Co-ordinator based in Mirfield to manage customer enquiries, coordinate orders and deliveries, and ensure an exceptional customer experience from start to finish.

You will work with internal teams and logistics partners to keep customers informed, resolve issues promptly, and maintain accurate records throughout the order journey.

Qualifikationen

• Experience in a Customer Service Co-ordinator, Customer Service Advisor, Customer Support, Order Processing, Sales Support or Administration role.
• Strong customer service and relationship management skills.
• Excellent organisational abilities with strong attention to detail.
• Experience using CRM systems and Microsoft Office, particularly Excel and Outlook.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• A proactive and professional approach with a commitment to delivering outstanding customer service.

Aufgaben

• Manage customer enquiries via telephone, email, and CRM systems.
• Process and coordinate customer orders accurately and efficiently.
• Monitor order progress and provide proactive updates to customers.
• Coordinate deliveries with customers, warehouses, transport providers, and installation teams.
• Liaise with logistics partners to ensure timely and efficient order fulfilment.
• Resolve customer queries relating to orders, deliveries, returns, and product issues.
• Maintain accurate records of customer interactions and order activity.
• Support sample requests and coordinate fulfilment requirements.
• Work closely with Sales, Finance, Logistics, and Customer Service teams to deliver a seamless customer experience.
• Investigate and manage non-conformance issues, coordinating resolutions and customer communications.

Kenntnisse

Customer service

Organisational skills

Communication

Problem-solving

Attention to detail

Relationship management

Proactive professional approach

Tools

CRM systems

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Our client is a leading international manufacturer with a strong reputation for delivering high-quality workplace solutions to customers across the UK and Europe. Due to continued growth, they are seeking a Customer Service Co-ordinator to join their busy and supportive team based in Mirfield. This is an excellent opportunity for an organised and customer-focused professional who enjoys managing customer relationships, coordinating orders and deliveries, and ensuring an exceptional customer experience from start to finish.

The Role As a Customer Service Co-ordinator, you will be responsible for managing customer enquiries and overseeing the order journey from placement through to successful delivery. Working closely with internal departments and external logistics partners, you will ensure orders are processed accurately, customers are kept informed, and any issues are resolved promptly.

This role requires strong organisational skills, excellent communication, and the ability to coordinate multiple tasks within a fast-paced environment.

Key Responsibilities

• Manage customer enquiries via telephone, email, and CRM systems.
• Process and coordinate customer orders accurately and efficiently.
• Monitor order progress and provide proactive updates to customers.
• Coordinate deliveries with customers, warehouses, transport providers, and installation teams.
• Liaise with logistics partners to ensure timely and efficient order fulfilment.
• Resolve customer queries relating to orders, deliveries, returns, and product issues.
• Maintain accurate records of customer interactions and order activity.
• Support sample requests and coordinate fulfilment requirements.
• Work closely with Sales, Finance, Logistics, and Customer Service teams to deliver a seamless customer experience.
• Investigate and manage non-conformance issues, coordinating resolutions and customer communications.

Experience within a B2 B environment, logistics coordination, order management, or supply chain administration would be advantageous but is not essential.

About You

• Previous experience in a Customer Service Co-ordinator, Customer Service Advisor, Customer Support, Order Processing, Sales Support, or Administration role.
• Strong customer service and relationship management skills.
• Excellent organisational abilities with strong attention to detail.
• Experience using CRM systems and Microsoft Office, particularly Excel and Outlook.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• A proactive and professional approach with a commitment to delivering outstanding customer service.

Benefits

• Competitive salary of £27,000 - £29,000 per annum.
• Company pension scheme.
• Employee Assistance Programme.
• Life assurance.
• Company events.
• Cycle to Work Scheme.
• Free on-site parking.

we are an equal opportunities employer