Customer Success Coordinator — High-Impact, People-Centric

Inclusion IQ LTD; Lisburn; On-site; GBP 28,000 - 30,000; Full time

Job summary

InclusionIQ is seeking a Customer Service Coordinator to support a multi-million-pound project portfolio and manage high-touch client relationships. You will be the main point of contact for end customers, ensuring clear, honest communication and dependable service within a supportive team environment that values CPD and progression.

This role focuses on delivering timely delivery updates, coordinating with internal teams, and maintaining service excellence to protect contract renewals and

Qualifications

• Experience in a dedicated customer service, account support, or operational admin role with strong communication.
• Exceptional verbal and written communication skills in British English.
• Excellent organisational skills with ability to manage multiple schedules and queries.

Responsibilities

• Act as the main point of contact between key commercial customers and daily operations.
• Provide real-time updates on delivery schedules to customers.
• Handle delivery disruptions promptly and arrange suitable new delivery slots.
• Provide timely updates on stock availability and warehouse queries.
• Own customer satisfaction to protect core accounts and renewals.
• Collaborate with planning, transport and warehouse teams to solve problems quickly.
• Take on any other reasonable duties.

Job description

InclusionIQ is seeking a Customer Service Coordinator to support a multi-million-pound project portfolio and manage high-touch client relationships. You will be the main point of contact for end customers, ensuring clear, honest communication and dependable service within a supportive team environment that values CPD and progression.

This role focuses on delivering timely delivery updates, coordinating with internal teams, and maintaining service excellence to protect contract renewals and