Customer Service Coordinator

JUICE RECRUITMENT; Bath; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Free onsite parking

25 days holiday plus Bank Holidays

Well-being schemes

Training and development

Job summary

Juice Recruitment is recruiting a Customer Service Advisor for a well-established business on the outskirts of Bath. You will act as a key point of contact for customers via phone and email, handling a range of queries including new jobs, callouts and maintenance.

The role requires strong organisation, proactive problem-solving and the ability to coordinate engineers’ workloads to meet SLAs. Own transport is essential; on-site parking is available, and the salary ranges from £28,000 to £31,000

Qualifications

• Experience in customer service or fast-paced admin
• Strong written and verbal communication
• Excellent organisational and prioritisation skills
• Experience using IT systems, including MS Office and CRM software

Responsibilities

• Handle customer queries via phone and email
• Coordinate and schedule engineers’ workloads
• Manage maintenance and fault-related jobs within SLAs
• Update jobs in the CRM with accuracy and KPI compliance
• Order parts and equipment from approved suppliers
• Liaise with internal teams to ensure smooth service delivery
• Review reports and handle callouts and engineer visits

Skills

Customer service

Communication

Multitasking

Tools

Joblogic CRM

MS Office

Job description

Are you passionate about delivering outstanding customer service?

Do you thrive in a busy, fast-paced environment where managing multiple priorities and delivering excellent customer service go hand in hand?

Juice Recruitment is delighted to be recruiting for a Customer Service Advisor on behalf of a well-established business based on the outskirts of Bath.

We are keen to hear from candidates with experience in customer service, contact centres, call handling, or other fast-paced environments where managing high volumes of queries and coordinating tasks is key!

If you’re used to balancing multiple priorities while keeping the customer at the heart of everything you do, we would love to hear from you.

I am looking for candidates from a building/construction, utilities, property, or maintenance environments.

Due to the location, own transport is essential.

DAY TO DAY

• Acting as a key point of contact for customers via phone and email.
• Handling a range of customer queries, including new jobs, callouts, and maintenance.
• Coordinating and scheduling engineers’ workloads to ensure efficient daily operations.
• Managing planned maintenance and fault-related jobs within agreed SLAs.
• Updating and processing jobs through the CRM system, ensuring accuracy and KPI compliance.
• Ordering parts and equipment from approved suppliers where required.
• Liaising with internal teams to ensure smooth communication and service delivery.
• Reviewing reports and handling callouts and engineer visits.

WHAT WE WOULD LOVE TO SEE

• Previous experience in a customer service, contact centre, or fast-paced administrative environment.
• Confident communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise and multitask effectively.
• Experience using IT systems, including MS Office and CRM software (Joblogic or similar would be advantageous).
• A proactive, solutions-focused approach with excellent attention to detail.
• A positive attitude and willingness to learn in a busy and evolving environment.

AND FOR YOU

• £28,000 - £31,000 DOE.
• A varied and fast-paced role where no two days are the same.
• The opportunity to be part of a supportive and collaborative team.
• Ongoing training and development as you grow within the role.
• A business that truly values excellent customer service and teamwork.
• Free onsite parking.
• 25 days holiday plus Bank Holidays.
• Access to well-being schemes, including a 24/7 support programme.

INDO