Customer Service Coordinator

Adecco; Farnworth; On-site; GBP 28,000 - 30,000; Full time

Job summary

A well-established company in Farnworth is seeking a detail-oriented Sales Administrator to manage customer queries and support sales operations. This role involves processing orders, delivering excellent B2B service, and working collaboratively within a team. The ideal candidate will possess strong administration skills, experience with CRM systems, and a proactive, customer-centric approach. This opportunity offers a competitive salary and various benefits, including a pension scheme and ongoing professional development.

Benefits

Company pension scheme

Annual bonus

Free on-site parking

Christmas closure period

Company social events

Childcare vouchers

Ongoing professional development

Qualifications

• Proven experience in a sales administration or office-based customer service role.
• High attention to detail and excellent organisational abilities.

Responsibilities

• Manage inbound customer queries via phone, email, and web.
• Process sales orders using SAP.
• Deliver excellent B2B customer service both remotely and in person.
• Identify opportunities for up-selling and cross-selling.

Skills

Sales administration experience

CRM experience

Proficiency in Microsoft Office

Strong verbal and written communication skills

Tools

SAP

Job description

Job Title: Sales Administrator
Location: Farnworth (office based)
Job Type: Full-Time, Permanent
Salary: £28,000-£30,000 + annual bonus

Working Hours:

Monday to Thursday: 08:30-17:00
Friday: 08:30-16:00

About the Company

Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions. Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success.

The Role

As a Sales Administrator, you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business.

Key Responsibilities

• Manage inbound customer queries via phone, email, and web
• Process sales orders using SAP
• Deliver excellent B2B customer service both remotely and in person
• Provide detailed and accurate product and service information
• Identify opportunities for up-selling and cross-selling
• Support sales and marketing initiatives
• Perform administrative duties including data cleansing and reporting
• Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge
• Collaborate with the Customer Service Manager and senior leadership to support wider business needs

Essential Skills & Experience

• Proven experience in a sales administration, customer service administration, or office based customer service role
• CRM experience
• Proficiency in Microsoft Office
• Strong verbal and written communication skills
• High attention to detail and excellent organisational abilities

Key Attributes

• Clear, confident communicator
• Highly proactive and adaptable
• Strong sense of accountability and integrity
• Calm under pressure and capable of multitasking
• Collaborative team player with a customer-centric mindset

Benefits

• Company pension scheme
• Annual bonus
• Free on-site parking
• Christmas closure period
• Company social events
• Childcare vouchers
• Ongoing professional development & clear career progression

The Adecco Group UK & Ireland is an Equal Opportunities Employer.