Customer Service Coordinator

RE Recruitment Group; Stonehouse; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Holiday allowance

Temporary to permanent

Job summary

RE Recruitment Group is seeking a Customer Service Coordinator for a Stonehouse-based client in the food production sector. The role is full-time, temporary to permanent, offering an hourly rate of £13.45 with holiday allowance and a path to a permanent salary.

Based in Stonehouse, the position requires strong organisational and communication skills and experience in a manufacturing or logistics environment.

Qualifications

• Experience in customer service, sales support or order processing in manufacturing/logistics.
• Strong organisational skills and attention to detail; able to manage multiple priorities.
• Proactive problem solver with a commitment to delivering outstanding service and improvement.

Responsibilities

• Manage end-to-end customer order process with accuracy and efficiency.
• Provide regular updates and resolve enquiries professionally.
• Coordinate dispatch, shipping and export documents for UK, EU and international deliveries.
• Liaise with internal teams, suppliers, hauliers and customers to ensure smooth fulfilment.
• Prepare invoices, reports and shipping documentation with accuracy and compliance.

Skills

Customer service experience

Organisational skills

Communication

SAP

Microsoft Office

Problem solving

Tools

SAP

Microsoft Office

Job description

Our client, who we have a long standing relationship with within the food production industry, based in Stonehouse, has an exciting new opportunity for a Customer Service Coordinator to join their team on a full time, temporary to permanent basis.

The successful Customer Service Coordinator should have:

• Previous experience in a customer service, sales support or order processing role within a manufacturing, logistics or distribution environment.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Confident communicator with the ability to build positive relationships with customers, suppliers and internal stakeholders.
• Experience using SAP or a similar system, with good IT skills across Microsoft Office.
• Proactive problem solver with a commitment to delivering outstanding customer service and continuous improvement.

In this role, the Customer Service Coordinator will be responsible for:

• Manage the end-to-end customer order process, ensuring orders are processed accurately and efficiently.
• Deliver exceptional customer service, providing regular updates and resolving enquiries in a timely and professional manner.
• Coordinate dispatch, shipping and export documentation for UK, EU and international deliveries.
• Liaise with internal teams, suppliers, hauliers and customers to ensure smooth order fulfilment and delivery.
• Prepare invoices, reports and shipping documentation while maintaining accuracy and compliance with legal and contractual requirements.

Our client is offering the successful Customer Service Coordinator an hourly rate of £13.45, plus benefits including holiday allowance. At the end of the temporary assignment, you will transfer to the client with a salary of £28,000 on a permanent basis.

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