Customer Service Coordinator

JUICE RECRUITMENT; Chippenham; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Health Cash Plan

Group Personal Pension Plan

Bonus Scheme

Career development

26 days holiday + Bank Holidays

Job summary

Juice Recruitment is supporting a long-term client in Chippenham to recruit a Customer Service Coordinator. The role involves managing cases end-to-end, coordinating with customers, suppliers and internal teams, and ensuring work moves forward in a busy office environment.

The ideal candidate will have strong communication and administration skills, a proactive problem-solving mindset and the ability to handle multiple priorities.

Qualifications

• Strong communication and customer service skills.
• Excellent administration and documentation skills.
• Logical and practical approach to problem-solving.
• Ability to follow processes accurately and consistently.

Responsibilities

• Managing cases from start to finish with progress updates.
• Coordinating with customers, suppliers and internal teams to keep work moving.
• Identifying and resolving delays to achieve best outcomes.
• Escalating technical or operational issues when required.
• Keeping accurate records and handling multiple priorities within deadlines.

Skills

Strong communication

Customer service

Attention to detail

Organisational skills

Problem-solving

Job description

Are you a natural problem-solver who loves getting things moving?

Do you thrive in a fast-paced environment where your communication, organisation and attention to detail can make a real difference?

Juice Recruitment is delighted to be supporting a long-term client with their search for a Customer Service Coordinator, based in Chippenham.

This is an exciting opportunity to join an established and leading organisation with a fantastic culture, who genuinely value their people and take pride in supporting their development and growth.

We are looking for someone who demonstrates the ability to learn, communicate confidently, solve problems and stay organised in a fast-paced environment.

We would love to hear from candidates with Fleet, Automotive, and Dealership experience.

Key for this role is someone who can demonstrate outbound calling experience working in a busy office environment.

DAY TO DAY

• Managing cases from start to finish, ensuring progress is tracked and updates are provided.
• Coordinating with customers, suppliers and internal teams to keep work moving.
• Identifying and resolving delays to achieve the best possible outcomes.
• Exploring alternative solutions when issues arise.
• Escalating technical or operational issues when required.
• Following up on outstanding actions and approvals.
• Handling incoming calls and queries professionally.
• Keeping accurate records and ensuring information is up to date.
• Managing multiple priorities within agreed timescales.
• Ensuring cases are completed and closed accurately.
• Contributing to continuous improvement and wider team projects.

WHAT WE WOULD LOVE TO SEE

• Strong communication and customer service skills.
• Excellent administration and documentation skills.
• A logical and practical approach to problem-solving.
• Excellent attention to detail.
• The ability to follow processes accurately and consistently.
• A target-driven approach with a focus on achieving deadlines and positive outcomes.
• The ability to manage multiple priorities in a fast-paced environment.
• Confidence learning and understanding technical information.
• Previous experience in customer service, coordination, operations or the automotive sector would be advantageous, but is by no means essential.

FOR YOU

• £28,000 per annum, rising to £28,500 after successful completion of probation
• Hybrid working available following successful completion of probation
• 26 days holiday + Bank Holidays
• Health Cash Plan
• Group Personal Pension Plan
• Bonus Scheme
• Career development, training and progression opportunities
• Seasonal events, social activities, and well-being benefits