Customer Service Advisor

GMP Recruitment Agency Ltd; Gloucester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Flexible working environment

Career development

Friendly team

Growth contribution

Job summary

GMP Recruitment Agency Ltd are delighted to be supporting a fast-growing and innovative organisation based in Gloucester, with the recruitment of a Customer Service & Administrative Coordinator to join their expanding team. You will be the first point of contact for customers, providing a friendly, professional service across telephone and email enquiries.

You will also provide essential administrative support and ensure messages and customer queries are dealt with promptly and efficiently.

Qualifications

• Excellent customer service skills.
• Confident and professional telephone manner.
• Strong written and verbal communication.
• Excellent organisation and administration skills.
• Good attention to detail.
• Positive, proactive and flexible approach.
• Ability to learn quickly and handle new information.
• Genuine desire to develop and grow with the organisation.

Responsibilities

• Handling incoming calls and enquiries in a professional and friendly manner.
• Acting as a key point of contact for customers.
• Taking accurate messages and ensuring calls are followed up appropriately.
• Responding to customer queries via email and telephone.
• Providing excellent customer service at every stage.
• Supporting the wider team with general administration.
• Maintaining accurate customer records and information.
• Learning the company's products, systems and processes.
• Supporting the continued growth and development of the business.

Skills

Excellent customer service

Confident telephone manner

Strong communication

Excellent organisation

Attention to detail

Proactive and flexible

Willingness to learn

Teamwork and autonomous work

Job description

Customer Service & Administration Coordinator

Quedgeley Gloucester | £26,500 | Hybrid & Flexible Working

GMP Recruitment Agency Limited are delighted to be supporting a fast-growing and innovative organisation based in Gloucester, with the recruitment of a Customer Service & Administrative Coordinator to join their expanding team.

We are looking for the successful candidate to start in November 2026 in order to avoid the companies peak, busy time to allow for training and onboarding.

This is a fantastic opportunity for someone who is customer-focused, organised and eager to learn, looking to build a long-term career within a growing business.

The Role

You will be the first point of contact for customers, providing a friendly, professional and helpful service across telephone and email enquiries. You will also provide essential administrative support and ensure messages and customer queries are dealt with promptly and efficiently.

This is a varied role where no two days will necessarily be the same, making it ideal for someone who enjoys working with people, learning new skills and utilising an inquisitive mindset.

Key Responsibilities

• Handling incoming calls and enquiries in a professional and friendly manner


• Acting as a key point of contact for customers


• Taking accurate messages and ensuring calls are followed up appropriately


• Responding to customer queries via email and telephone


• Providing excellent customer service at every stage


• Supporting the wider team with general administration


• Maintaining accurate customer records and information


• Learning the company's products, systems and processes


• Supporting the continued growth and development of the business

About You

Previous customer service or administration experience would be advantageous, but attitude and personality are just as important as experience. We're looking for someone who is enthusiastic and personable, with excellent service levels and keen to learn

Skills and experience:

• Excellent customer service skills


• A confident and professional telephone manner


• Strong communication skills, both written and verbal


• Excellent organisation and administration skills


• Good attention to detail


• A positive, proactive and flexible approach


• The ability to learn quickly and take on new information


• A genuine desire to develop and grow with the organisation


• The ability to work well as part of a close-knit team and autonomously when WFH.

What's on Offer?

• £26,500 per annum


• Hybrid working following successful completion of probation


• Very flexible working environment


• Opportunity to develop within a fast-growing organisation


• Friendly and supportive team environment


• The opportunity to make a real contribution as the business continues to grow

If you're a great communicator with a brilliant telephone manner, strong administration skills and a genuine eagerness to learn, we'd love to hear from you.

GMP Recruitment Agency Ltd are recruiting for this role on behalf of our client and are acting as a Recruitment Agency