Customer Service Administrator

JUICE RECRUITMENT; West of England; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid work after probation

Training & development

Central Bristol offices

Job summary

Juice Recruitment is partnering with a trusted organisation to recruit a Customer Service Administrator for their Bristol team. The role focuses on delivering excellent customer service to contractors and agencies, handling payroll queries and supporting end-to-end payroll processes.

Hybrid working is available after probation (3 days in office, 2 days at home). The role offers comprehensive training and opportunities for professional development in a payroll environment.

Qualifications

• Previous customer service or office-based administration experience.
• Friendly and professional telephone manner.
• High attention to detail and accuracy.

Responsibilities

• Provide excellent customer service to contractors and agencies via phone, email and webchat.
• Handle a high volume of inbound payroll and pension-related queries.
• Data entry, raising invoices and submitting timesheets on behalf of contractors and agencies.
• Support Auto-Enrolment Workplace and Private Pension queries, and process expense claims.
• Assist with payslip and PAYE-related queries.
• Produce payroll reports and documentation for contractors.
• Learn and support end-to-end payroll processes.

Skills

Customer service

Data entry

Payroll knowledge

Phone support

Job description

Juice Recruitment is excited to be working in partnership with a well-established and trusted organisation, with the appointment of a Customer Service Administrator to join their growing and supportive customer and operations team.

This business is going through such an exciting period of growth in the new year and have also just moved into brand new, modern offices in Central Bristol, offering a roof terrace, gym facilities and onsite café. This is a fanastic opportunity for someone with strong customer service skills, looking to develop their career within a professional payroll environment. Full training is provided.

DAY TO DAY RESPONSIBILITIES:

• Providing excellent customer service to contractors and agencies via phone, email and webchat.

• Handling a high volume of inbound payroll and pension-related queries.

• Data entry, raising invoices and submitting timesheets on behalf of contractors and agencies.

• Supporting Auto-Enrolment Workplace and Private Pension queries, as well as processing expense claims.

• Assisting with payslip and PAYE-related queries.

• Producing payroll reports and documentation for contractors.

• Learning and supporting end-to-end payroll processes.

WE WOULD LOVE TO SEE:

• Previous customer service or office-based administration experience.

• A friendly and professional telephone manner.

• High attention to detail and accuracy.

AND FOR YOU:

• Hybrid working available following probation (3 office / 2 home)

• Monday - Friday, 37.5 hours per week

• 22 days holiday plus bank holidays, increasing to 25 days with service

• Comprehensive on-the-job training and ongoing professional development