Aftersales & Customer Coordinator

ReQuire Consultancy; Salisbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

ReQuire Consultancy in Salisbury is seeking a Sales & Customer Coordinator to join a busy team. You’ll be at the heart of the customer journey, keeping clients informed, coordinating aftersales and supporting Project Managers to move projects forward.

You will be organised, personable and comfortable juggling priorities, with a passion for delivering excellent service and building strong customer relationships in a fast-paced environment.

Qualifications

• Strong people skills and organised, able to prioritise tasks.
• Experience in sales administration, customer service, or project support.
• Proficient in Microsoft Office and comfortable with scheduling and coordination.

Responsibilities

• Keep customers updated and informed on progress.
• Coordinate and schedule aftersales.
• Collaborate with Project Managers to move projects forward.
• Answer customer queries and resolve issues.
• Liaise with aftersales partner to arrange works.
• Manage jobs in the project management system.
• Capture information, photos and supporting documentation accurately.
• Track outstanding actions to completion.
• Improve communication and scheduling to reduce snagging.
• Produce reports and keep records up to date.

Skills

People skills

Organised

Communication

Multitasking

Tools

Microsoft Office

Job description

Sales & Customer Coordinator |Salisbury | Full Time | Permanent

Are you the person who likes keeping customers happy, problems moving and everyone organised?

We’re recruiting for a growing Salisbury-based business looking to add a bright, organised and confident Sales & Customer Coordinator to its busy team.

This is one of those roles where no two days will be exactly the same. You’ll sit right at the heart of the customer journey, working closely with Project Managers, customers and internal teams to make sure jobs stay on track, communication flows and any issues are dealt with quickly.

We are simply looking for someone who is great with people, naturally organised and good at getting things sorted. If you give great service in your current role then read on..

What will you be doing

• Keeping customers updated and making sure they know what’s happening
• Coordinating and scheduling aftersales
• Working alongside Project Managers to keep outstanding projects moving
• Responding to customer queries and helping resolve issues or complaints
• Liaising with an external aftersales partner to arrange works
• Creating, updating and monitoring jobs through the company’s project management system
• Making sure information, photographs and supporting documentation are captured correctly
• Tracking outstanding actions and following them through to completion
• Helping reduce outstanding snagging by improving communication and scheduling
• Producing accurate reports and keeping records up to date
• Managing supporting compliance documentation
• Spotting opportunities to make processes simpler, quicker and more effective

There will be plenty to learn, so nobody expects you to arrive knowing every system or process from day one. We want someone who is keen to learn and make a positive impact!

Who are we looking for?

More than anything, we’re looking for someone who is switched on, personable and organised. You might currently work in sales administration, customer service, project support, order processing, scheduling, operations or another busy coordination role. Ultimately, we want someone who:

• Enjoys dealing with customers and building relationships
• Communicates confidently by phone and email
• Can juggle several priorities without losing track of the detail
• Takes ownership rather than waiting to be chased
• Remains calm when something hasn’t quite gone to plan
• Is comfortable having the occasional difficult customer conversation
• Enjoys working as part of a busy team
• Has good Microsoft Office skills
• Likes finding better ways of doing things
• Can work at pace while still maintaining high standards

Why you should apply?

This is an established Salisbury business with a busy operation and a team who genuinely rely on one another.

The role gives you plenty of variety and visibility across the business. You’ll work with Project Management, Sales, Production, Purchasing and senior management, so it’s a great opportunity for somebody who enjoys understanding how the whole operation fits together.

Most importantly, they want someone who will become part of the team someone who takes pride in looking after customers, enjoys solving problems and gets satisfaction from seeing a job properly finished.

If you’re looking for a straightforward local opportunity where organisation, personality and good old-fashioned customer care actually matter, we’d love to hear from you.