Customer Service Coordinator

JUICE RECRUITMENT; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Juice Recruitment is seeking a Customer Account Coordinator to join a busy team in Gloucester. The role involves supporting the progression of inbound enquiries and sales opportunities, managing leads, and preparing accurate customer quotations in line with pricing structures.

You will work across the team, progress opportunities to closure, and ensure data is captured accurately in internal systems, while maintaining GDPR compliance and high professional standards.

Qualifications

• Previous experience within an office environment.
• Confident speaking with clients and customers.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Excellent attention to detail and a commitment to accuracy.
• Ability to manage a varied workload and work effectively under pressure.
• Ability to work collaboratively within a fast-paced team.
• Customer-focused attitude with high professional standards.

Responsibilities

• Supporting the progression of inbound enquiries and sales opportunities
• Managing leads referred by technicians and other internal teams
• Preparing and issuing accurate customer quotations in line with agreed pricing structures
• Following up allocated opportunities to support conversion and timely closure
• Processing completed sales and contracts accurately and efficiently
• Setting up new customers on internal systems, ensuring all required information is recorded correctly
• Working flexibly across sales support, contract processing and administration tasks according to business priorities
• Communicating professionally with customers, colleagues and other stakeholders
• Ensuring all activity complies with GDPR, data protection, pricing policies and internal procedures
• Providing wider administrative support to the Sales and Business Services teams when required

Skills

Office experience

Client communication

Written and verbal communication

Organisational skills

Attention to detail

Ability to work under pressure

Team player

Customer-focused

Job description

Juice Recruitment is delighted to be supporting a successful and growing organisation in their search for a Customer Account Coordinator to join its busy team.

This is a varied, task-driven position supporting the processing and progression of sales opportunities, contracts and new customer accounts. You will work collaboratively across the team, taking ownership of allocated tasks and helping to ensure work is completed accurately, efficiently and within agreed service levels.

DAY TO DAY:

• Supporting the progression of inbound enquiries and sales opportunities
• Managing leads referred by technicians and other internal teams
• Preparing and issuing accurate customer quotations in line with agreed pricing structures
• Following up allocated opportunities to support conversion and timely closure
• Processing completed sales and contracts accurately and efficiently
• Setting up new customers on internal systems, ensuring all required information is recorded correctly
• Working flexibly across sales support, contract processing and administration tasks according to business priorities
• Communicating professionally with customers, colleagues and other stakeholders
• Ensuring all activity complies with GDPR, data protection, pricing policies and internal procedures
• Providing wider administrative support to the Sales and Business Services teams when required

WE WOULD LOVE TO SEE:

• Previous experience within a office environment
• Confident speaking with clients and customers
• Excellent written and verbal communication skills
• Strong organisational and administrative abilities
• Excellent attention to detail and a commitment to accuracy
• The ability to manage a varied workload and work effectively under pressure
• The ability to work collaboratively within a fast-paced team
• A customer-focused attitude with high professional standards

This is a fantastic opportunity for an organised and detail-oriented individual looking to join a supportive team within a fast-paced and successful business.

INDO