Contract Coordinator

Arcus FM; Cirencester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,437 per annum

4% bonus

25 days annual leave + BHs

Group personal pension

Life Assurance

Training sponsorship scheme

Discounts & vouchers

Job summary

Arcus FM is seeking a Contract Coordinator at our Cirencester site. You will be the first point of contact, handling maintenance queries and delivering exceptional customer service.

You will log requirements in our systems and coordinate with internal teams and contractors to meet client expectations. You will monitor KPI performance, manage daily tasks, and support the Account Manager to ensure service delivery aligns with the TRIOS contract.

Qualifications

• Experience in customer services and handling inquiries.
• Strong communication and problem-solving skills.
• Good data entry and IT literacy with ability to use client portals.

Responsibilities

• Handle inbound calls from existing customers regarding maintenance queries and deliver strong customer service.
• Receive and respond to inquiries and emails from customers and log requirements in in-house systems.
• Record job details accurately and prioritize based on client needs in the system and portals.

Skills

Customer service

Communication

Data entry

Tools

Microsoft Office

IT systems

Job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.

You will be consistently delivering the companies “service expectations” successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.

You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the clients satisfaction and to abide by the following list of responsibilities and duties.

About the Job

Key Accountabilities:

• Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
• Receiving & responding to enquiries & new job e-mails from existing customers
• Accurate & full recording of job requirements and priority on in-house software and client portals.
• Taking ownership of customer queries to offer first contact resolution where possible
• Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
• Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
• Working to pre-determined daily / weekly / monthly team jobs
• Communicate with contractors for outstanding job updates
• Work closely with Management to achieve both client and business objectives.
• Monitor KPI performance and follow up as required.

To be successful you will have:

To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.

In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

• Salary: £26,437 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs