Customer Service Coordinator

Atkinson Moss; Bawburgh; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension 8%

Annual leave 26 days

Birthday off

Free lunch

Private health insurance

Retail discounts

Life assurance 2x salary

Cycle to work

Hybrid working

Onsite parking

Job summary

Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich. You will be the main point of contact for Members, handling enquiries and orders, and working closely with suppliers and internal teams to ensure smooth operations.

The role requires customer service experience, excellent communication, and a proactive, detail-driven approach. Hybrid working is offered with 1 day from home per week and on-site parking.

Qualifications

• Previous customer service or customer-facing experience.
• Excellent communication skills.
• Good IT skills including Microsoft Office.

Responsibilities

• Act as first point of contact for customer enquiries.
• Respond to customers via telephone and email.
• Processing and managing customer orders.
• Building strong customer relationships.
• Managing the team inbox and responding to queries promptly.
• Liaising with suppliers and internal teams.
• Resolving customer queries and issues.
• Keeping customer records accurate and up to date.
• Monitoring customer requirements and ensuring orders are placed when needed.
• Gathering feedback and supporting service improvements.

Skills

Customer service

Customer-facing

Communication skills

Attention to detail

Problem solving

Organisational skills

IT skills

Microsoft Office

Job description

Customer Service Coordinator

Location: Outskirts of Norwich, Norfolk

Salary: £28,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent

Working Pattern: Hybrid - 1 day working from home per week

Own transport essential due to location

Atkinson Moss is recruiting for a Customer Service Coordinator to join a well-established business on the outskirts of Norwich.

This is a great opportunity for someone with customer service experience who enjoys building relationships, solving problems and providing an excellent level of service.

Working within the Fuel team, you'll be a key point of contact for Members, managing enquiries and orders, keeping customers updated and working closely with suppliers and internal teams to ensure everything runs smoothly.

Key Responsibilities

• Acting as the first point of contact for customer enquiries
• Responding to customers via telephone and email
• Processing and managing customer orders
• Building strong customer relationships
• Managing the team inbox and responding to queries promptly
• Liaising with suppliers and internal teams
• Resolving customer queries and issues
• Keeping customer records accurate and up to date
• Monitoring customer requirements and ensuring orders are placed when needed
• Gathering feedback and supporting service improvements

About You

We're looking for someone who genuinely enjoys working with customers and takes pride in providing a great service.

You'll ideally have:

• Previous customer service or customer-facing experience
• Excellent communication skills
• A friendly, professional and approachable manner
• Strong attention to detail and accuracy
• Good problem-solving and organisational skills
• The ability to manage multiple enquiries and prioritise effectively
• Good IT skills, including Microsoft Office
• A proactive and positive approach

Benefits

• 8% employer pension contribution
• 26 days' annual leave plus bank holidays, increasing with service
• Birthday off if it falls on a working day
• Free daily lunch from the onsite café
• Discounts with hundreds of retailers and suppliers
• Life assurance at 2 x salary
• Optional private health insurance
• Discounted gym membership
• Cycle to work scheme
• Salary sacrifice car scheme
• Hybrid working
• Free onsite parking