Customer Service Advisor

Venatu Consulting Ltd; Barton-upon-Humber; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free onsite gym

Free onsite parking

Eye care vouchers

Staff discount after 1 year

Complimentary refreshments

Job summary

Venatu Consulting Ltd in Barton-upon-Humber is recruiting a Customer Service Advisor to join a busy, supportive team in an office-based role. You will handle customer enquiries, resolve queries and ensure a positive experience without any sales pressure.

The role is 40 hours per week, Monday to Friday, with a starting salary of £27,308 per annum plus a £500 quarterly bonus and a four-week training programme. Daily commuting to Barton-upon-Humber is required.

Qualifications

• Previous customer service experience, ideally from a call centre, retail, hospitality or similar environment.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office.
• Excellent organisation and attention to detail.

Responsibilities

• Handling customer enquiries and finding suitable solutions
• Managing and updating customer records accurately
• Following up with customers to ensure queries are resolved
• Working closely with showrooms and internal teams
• Taking a proactive approach to resolving customer issues
• Building positive and professional customer relationships
• Escalating more complex issues where appropriate
• Dealing with complaints calmly and professionally
• Supporting improvements in customer satisfaction and retention

Skills

Customer service experience

Communication skills

Problem solving

Organisation

Tools

Microsoft Office

Job description

Customer Service Advisor

£27,308 per annum + £500 quarterly bonus
Barton-upon-Humber | Full Time | Office Based
Monday to Friday, 8:55am – 5:30pm | 40 hours per week

Looking for a customer service role with no sales or cold calling?

A fantastic opportunity has become available at our client for a Customer Service Advisor to join a busy and supportive team based in Barton-upon-Humber.

This is a genuine customer service role where your focus will be on helping customers, resolving queries and providing a positive experience. You won't be expected to make cold calls or work in a sales environment.

You'll be part of the Call Centre team, handling a wide range of customer enquiries, keeping customer accounts up to date and working with showrooms and internal departments to make sure issues are resolved efficiently.

If you're someone who enjoys problem solving, speaking to people and finding solutions, this could be a great opportunity for you.

What will you be doing?

As a Customer Service Advisor, your day-to-day responsibilities will include:

• Handling customer enquiries and finding suitable solutions
• Managing and updating customer records accurately
• Following up with customers to make sure their queries have been resolved
• Working closely with showrooms and internal teams
• Taking a proactive approach to resolving customer issues
• Building positive and professional customer relationships
• Escalating more complex issues where appropriate
• Dealing with complaints calmly and professionally
• Supporting improvements in customer satisfaction and retention

What are we looking for in the Customer Service Advisor?

We're looking for someone who is confident communicating with customers and enjoys providing a high standard of service.

You will need:

• Previous customer service experience, ideally from a call centre, retail, hospitality or similar environment
• The ability to commute to Barton-upon-Humber daily
• Experience working towards targets, KPIs or other performance measures
• Strong written and verbal communication skills
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

What's in it for you?

You'll receive a full four-week training programme to help you settle into the role, along with a range of additional benefits:

• £500 quarterly bonus
• Full supportive four-week training programme
• Access to a health and discount platform after one year of service
• Staff discount after one year of service
• Eye care vouchers
• Free onsite gym, available 24 hours a day
• Free onsite parking
• Complimentary refreshments throughout the day
• Two subsidised onsite canteens
• Clear progression opportunities, with real examples of internal success
• Customer Service Employee of the Month awards

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