Customer Account Coordinator

Morgan Jones Recruitment Consultants; Whitstable; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

Matched pension

Life assurance

Family-friendly policies

Employee assistance programme

Staff restaurant

Holiday purchase scheme

Cycle to work

EV salary sacrifice

Gym membership

Onsite parking

Training and development

Job summary

Morgan Jones Recruitment Consultants: Customer Account Coordinator in Whitstable, Kent. Initially office-based during probation, with three days in the office and some home working after completion.

Responsibilities include handling customer enquiries, preparing quotations, processing orders, and ensuring smooth end-to-end service from enquiry to delivery. A strong focus on relationship-building and accurate pricing will be essential.

Qualifications

• Previous experience in customer service or sales support.
• Ability to manage quotations and pricing with accuracy.
• Strong communication and relationship-building skills.
• Proficient IT skills and attention to detail.

Responsibilities

• Process customer quotations and sales orders in line with KPIs.
• Build and maintain strong customer relationships and service.
• Prepare accurate quotations, pricing and lead times.
• Follow up quotations and support order conversions.
• Monitor orders through to shipment and communicate updates.
• Collaborate with internal departments to resolve issues.

Skills

Customer service

Quotation handling

Relationship building

Pricing awareness

Organisational skills

MS Office

Job description

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role?

Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?

Customer Account Coordinator

Location: Whitstable, Kent

Contract: Permanent

Working Pattern: Mon-Thurs 8am - 4.30pm and Fridays 8am - 1.30pm

About the Role

Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle.

Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home.

As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.

Key Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escape customer complaints where appropriate.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

About You

• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

• Quarterly bonus scheme
• Matched pension contributions
• Life assurance
• Enhanced family-friendly policies
• Employee assistance programme
• Subsidised staff restaurant
• Holiday purchase scheme
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Discounted gym membership
• Free onsite parking
• Ongoing training and development opportunities