Customer Account Coordinator

Morgan Jones Recruitment; Canterbury; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Morgan Jones Recruitment is seeking a Customer Account Coordinator to manage quotations, sales orders, and customer enquiries within a busy customer services team. The role is initially fully office-based during probation, then moving to a hybrid pattern with three days in the office and two days remote.

You will handle the full order lifecycle, build strong customer relationships, and coordinate with internal departments to ensure accurate pricing and timely delivery.

Qualifications

• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within a manufacturing, engineering, or technical environment would be advantageous.

Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escalate issues as needed.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

Skills

Customer service

Account coordination

Quotations

Sales support

Communication

Microsoft Office

Prioritisation

Tools

Microsoft Office

Job description

Customer Account Coordinator

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role? Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?

Location: Whitstable, Kent

Contract: Permanent

Working Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm

About the Role

Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle.

Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home. As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.

Key Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escal…
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

About You

• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

• Quarterly bonus scheme
• Matched pension contributions
• Life assurance
• Enhanced family-friendly policies
• Employee assistance programme
• Subsidised staff restaurant
• Holiday purchase scheme
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Discounted gym membership
• Free onsite parking
• Ongoing training and development opportunities