Fuel & Customer Service Specialist

Atkinson Moss; Bawburgh; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

8% employer pension contribution

26 days' annual leave + holidays

Birthday off

Free daily lunch

Employee discount scheme

Life assurance 2x salary

Optional private health insurance

Discounted gym membership

Salary sacrifice car scheme

Hybrid working

Job summary

Atkinson Moss is recruiting a Fuel & Customer Service Specialist to join a well-established business on the outskirts of Norwich. The role blends customer service, account management and fuel coordination, ideal for someone with experience in fuel and who enjoys building relationships with customers and suppliers.

The position offers hybrid working with an expected 37.5 hours per week, Monday to Friday, and a salary of £31,500 per annum. Own transport is essential due to location.

Qualifications

• Previous experience in a customer service or customer-facing role.
• Experience and/or knowledge of the fuel industry.
• Excellent communication and relationship-building skills.
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Good IT skills and confidence using different systems.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Providing advice and support to customers across a range of fuel services.
• Managing customer enquiries via telephone, email and online platforms.
• Processing orders accurately and efficiently.
• Liaising with suppliers to ensure competitive pricing and reliable delivery.
• Keeping customers updated throughout the order process and resolving any issues.
• Supporting the administration of fuel-related services and systems.
• Investigating unsuccessful quotations and identifying opportunities for improvement.
• Building strong relationships with customers and suppliers.
• Identifying opportunities to increase customer engagement and promote additional products and services.
• Supporting seasonal sales activity and upselling where appropriate.
• Working with internal teams to resolve customer and supplier queries.

Skills

Customer service

Fuel industry knowledge

Communication

Organisation

Attention to detail

IT skills

Problem-solving

Multi-tasking

Tools

CRM software

MS Office

Job description

Fuel & Customer Service Specialist

Location: Outskirts of Norwich, Norfolk

Salary: £31,500 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent

Working Pattern: Hybrid - 1 day working from home per week

*Own transport essential due to location*

Atkinson Moss is currently recruiting for a Fuel & Customer Service Specialist to join a well-established business based on the outskirts of Norwich.

This is a varied role combining customer service, account management and fuel coordination, ideal for someone who has previous experience within the fuel industry and enjoys building relationships with customers and suppliers.

The Role

• Providing advice and support to customers across a range of fuel services
• Managing customer enquiries via telephone, email and online platforms
• Processing orders accurately and efficiently
• Liaising with suppliers to ensure competitive pricing and reliable delivery
• Keeping customers updated throughout the order process and resolving any issues
• Supporting the administration of fuel-related services and systems
• Investigating unsuccessful quotations and identifying opportunities for improvement
• Building strong relationships with customers and suppliers
• Identifying opportunities to increase customer engagement and promote additional products and services
• Supporting seasonal sales activity and upselling where appropriate
• Working with internal teams to resolve customer and supplier queries

You’ll ideally have:

• Previous experience in a customer service or customer-facing role
• Experience and/or knowledge of the fuel industry
• Excellent communication and relationship-building skills
• Strong organisational and administrative skills
• Excellent attention to detail and accuracy
• Good IT skills and confidence using different systems
• Strong problem-solving and analytical skills
• The ability to manage multiple priorities in a busy environment

Benefits

• 8% employer pension contribution
• 26 days' annual leave plus bank holidays, increasing with service
• Birthday off if it falls on a working day
• Free daily lunch
• Employee discount scheme
• Life assurance at 2 x salary
• Optional private health insurance
• Discounted gym membership
• Salary sacrifice car scheme
• Hybrid working