Customer Service Coordinator

NSS; Altrincham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company in the maintenance sector is looking for a Customer Service Coordinator to join their team. You will manage key client accounts, process work orders, and help facilitate the expansion of NSS Maintenance. The role offers opportunities for career growth within a vibrant office environment, including benefits such as 25 days of annual leave and a health cash plan.

Benefits

Free onsite parking

Free refreshments

25 days annual holiday + bank holidays

Health cash plan with discounts

Day off for your birthday

Monthly Reward and Recognition Scheme

Qualifications

• Proven track record in a similar role, ideally in the construction/building industry.
• Ability to pick up new systems quickly.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Accepting and processing work orders.
• Building and managing client relationships.
• Scheduling reactive jobs and providing support to operatives.

Skills

Strong PC skills

Attention to detail

Communication

Interpersonal skills

Task prioritization

Job description

Customer Service Coordinator at The NSS Group

Part of NSS Maintenance

£23,000 to £25,000 per annum

• Looking for a new challenge with clear career progression?
• Fancy working in a vibrant office environment?
• Keen to bring new ideas to the table and see those ideas brought to life?

This is the job for you….

NSS Maintenance has seen huge growth over the last 12 months, both in revenue and resource. To support the business in the next stage of our expansion plans were looking for forward thinking, hardworking individuals to join our helpdesk, managing some of our key clients’ accounts.

Your job will include:

• Accepting and processing work orders
• Building strong working relationships with a small number of nationwide clients and managing their workloads/enquiries
• Scheduling of reactive jobs
• Providing support to operatives
• Producing RAMS

What NSS will give to you:

• Free onsite parking
• Free refreshments with a friendly and sociable office environment
• An opportunity to progress and develop within the company
• 25 days annual holiday + bank holidays
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more

Experience / Personal Attributes Required:

• A proven track record working in a similar role, ideally within the construction and/or building industry
• Strong PC skills and ability to pick up new systems
• Excellent attention to detail
• Excellent communication and interpersonal skills
• The ability to prioritise tasks and workload

About NSS

NSS Maintenance are a nationwide working at height contractor.

Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail and industrial sectors. We currently employee over 550 employees directly across the NSS Group and have ambitious but realistic expansion plans to continue to grow over the coming years. We live and breathe our values and would love to hear from you if you will too!

About the company

We’re a specialist services supplier. We offer a consistent, self-delivered and most importantly safe service, nationwide.

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