Customer Service Consultant

Bupa; Brighton; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading health insurance provider in Brighton is seeking a Customer Service Consultant to support customer enquiries through calls. You will require excellent communication skills and the ability to manage diverse customer needs with empathy and resilience. The hybrid role offers progression opportunities and a supportive work environment focused on team diversity and customer care.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan and life insurance

Performance-based bonus

Access to Gym pass

Various online discounts

Qualifications

• Excellent communication and listening skills.
• Ability to multitask while assisting customers.
• Positive attitude and empathy in customer interactions.

Responsibilities

• Support customer enquiries through inbound and outbound calls.
• Pre-authorise or decline treatment in line with policy coverage.
• Accurately maintain the customer database.
• Maintain high professional standards and regulatory compliance.

Skills

Great listening and communication skills with the ability to respond with empathy

A mix of flexibility and resilience to deal with a variety of enquiries

Confidence using a PC and the ability to multitask

An enthusiastic, positive attitude with a real desire to help others

Job description

Overview

Starting salary of £25,000 increasing to £25,500 after 6 months

Full time, permanent role - 35 hours per week

Shifts between 8am-5pm Monday to Friday (shift rotation working 7 hrs per day)

Hybrid

Brighton- Minimum of 1 day per week in the office

Start date 5th January 2026

We make health happen

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

How You’ll Help Us Make Health Happen

As a Customer Service Consultant for Bupa Global you’ll be the first point of contact for our customers. People call for a variety of reasons from sprained ankles to life threatening Illnesses and you’ll need to treat each call with the same level of care and compassion as the last. It can be challenging at times. Day to day you’ll authorise or decline treatment in line with policy coverage and it takes a special mix of empathy and resilience to succeed but it’s also incredibly rewarding, helping people at a time when need when they need it most.

At Bupa Global we believe in helping people unlock their potential. So, if you can bring us the skills we’re looking for then we can offer you an environment where you’ll not only grow, but thrive. This is also a great role for recent graduates looking for experience.

You'll benefit from our structured training and development plans we’ll offer you clear progression routes to build your skills as a coach or a manager, or support you specialise and take a side step into some of our other customer service teams. Helping you grow your career at a company that’s all about its people.

Once you’ve completed your induction, training and are competent in your role you'll also benefit from hybrid working, only needing to go into the office every week. Giving you the freedom to work from home and maintain a great work life balance. However if you’d like to come into the office more often, that’s fine too!

Responsibilities

• Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it’s the first call of the day or the last
• Pre-authorise or decline treatment in line with Bupa policy coverage. Signpost platinum providers and book appointments for members using our care pathways framework, responding with empathy at all times
• Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
• Maintain high professional standards at all times and abide by all regulatory requirements

Key Skills / Qualifications

• Great listening and communication skills with the ability to respond with empathy
• A mix of flexibility and resilience to deal with a variety of enquiries
• Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers
• An enthusiastic, positive attitude with a real desire to help others

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Our Benefits

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Service Adviser you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Performance-based bonus
• Discounted access to Gym pass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions
• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type

Full time

Job Area

Call Centre

Locations

Victory House, Brighton