Customer Service Consultant

TSB Bank; Bolsover; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading UK bank is seeking a Customer Service Consultant in Bolsover to aid clients in using various banking channels effectively. You will provide exceptional service face-to-face, via video calls, and over the phone while building strong relationships. The role includes addressing customer needs and educating them about banking products. This full-time position ensures a base salary of £24,000 with considerable benefits including flexible cash options and private healthcare, making it a rewarding opportunity for relationship-driven individuals.

Benefits

Extra 9% salary allowance

Variable Pay Award based on performance

Fantastic company pension

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Ability to understand and support customers with their goals.
• Strong communication skills for various interaction methods.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer enquiries and address needs.
• Educate customers about products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving abilities

Team collaboration

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Bolsover
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You will respond to customer enquiries, address their needs, and proactively educate them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives, you will build a great relationship, add that personal touch and make them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile app.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!